Remote Customer Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible core hours

Home office equipment allowance

Health, dental, and vision insurance

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join the fully remote team. You will handle inquiries via phone, email, and chat, troubleshoot issues, and document interactions in the CRM while delivering high quality support from a home office.

Ideal candidates have strong communication skills, experience in a helpdesk role, and are comfortable working autonomously to meet performance metrics; remote role with flexible core hours and opportunities for growth.

Qualifications

• Experience in customer support or helpdesk, ideally remote.
• Excellent verbal and written communication, able to explain tech concepts clearly.
• Proficient with CRM systems and helpdesk software.
• Strong problem-solving skills and ability to work independently.
• Dedicated home office setup with stable internet connection.

Responsibilities

• Deliver excellent customer service via phone, email, and chat support channels.
• Troubleshoot and resolve customer issues related to products and services promptly.
• Maintain detailed records of interactions and resolutions in the CRM.
• Educate customers on product usage, features, and benefits to enhance their experience.
• Proactively identify customer needs and suggest solutions or upgrades.
• Collaborate with remote team members and other departments to ensure seamless support.

Skills

Customer support

Remote work

CRM proficiency

Problem solving

Independent work

Tools

Helpdesk software

Job description

About the Role

Our client is looking for a motivated Remote Customer Support Specialist to join their fully remote team. In this role, you will provide exceptional support to customers from the comfort of your home office, addressing inquiries, troubleshooting issues, and ensuring a high level of satisfaction. This position is ideal for individuals who are self-disciplined, possess excellent communication skills, and are passionate about delivering outstanding customer experiences. You will be an integral part of a virtual team dedicated to maintaining high service standards across the board, contributing significantly to customer retention and brand reputation.

Key Responsibilities

• Deliver excellent customer service via phone, email, and chat support channels.
• Troubleshoot and resolve customer issues related to products and services promptly.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM.
• Educate customers on product usage, features, and benefits to enhance their experience.
• Proactively identify customer needs and suggest appropriate solutions or product upgrades.
• Collaborate with remote team members and other departments to ensure seamless customer support.

Requirements

• Previous experience in a customer support or helpdesk role, preferably in a remote setting.
• Strong verbal and written communication skills, with the ability to articulate technical concepts clearly.
• Proficiency with CRM systems and helpdesk software.
• Excellent problem-solving skills and the ability to work independently.
• A dedicated home office setup with a stable high-speed internet connection.
• Must be comfortable working autonomously and meeting performance metrics.

Benefits

• Competitive remote salary with performance-based bonuses.
• Flexible work schedule with set core hours.
• Home office equipment allowance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for virtual training and career development within a growing company.