Remote Customer Care Specialist — Empathy & Solutions

Core Code io; Barberton; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Core Code io is seeking a Customer Care Representative to support customers across their journey. The role requires friendly, patient, and solution-oriented individuals with strong communication skills to handle inquiries, resolve concerns, and build positive relationships.

Responsibilities include handling inquiries via email, chat, phone, and other channels, providing accurate information, and following up to ensure resolution. Experience in customer care and working remotely is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Empathy, patience, and a customer-first mindset.
• Strong problem-solving and active listening skills.
• Ability to handle difficult or frustrated customers professionally.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize customer requests.
• Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
• Ability to learn new systems and processes quickly.
• Strong time-management and follow-up skills.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information and helpful solutions to customer questions and concerns.
• Assist customers with requests, account-related questions, orders, services, or general issues.
• Handle customer complaints professionally and work toward effective resolutions.
• Follow up with customers to ensure their concerns have been resolved.
• Escalate complex or sensitive issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and requests.
• Follow company policies, procedures, and customer care standards.
• Identify recurring customer concerns and communicate relevant feedback to internal teams.
• Maintain a positive, professional, and empathetic approach in every customer interaction.
• Collaborate with internal teams to ensure a smooth and consistent customer experience.

Skills

Verbal communication

Written communication

Customer service

Empathy

Patience

Problem solving

Active listening

Multitasking

Time management

CRM systems

Job description

Core Code io is seeking a Customer Care Representative to support customers across their journey. The role requires friendly, patient, and solution-oriented individuals with strong communication skills to handle inquiries, resolve concerns, and build positive relationships.

Responsibilities include handling inquiries via email, chat, phone, and other channels, providing accurate information, and following up to ensure resolution. Experience in customer care and working remotely is preferred.