Customer Support Advocate

Core Code io

Barberton

On-site

ZAR 180,000 - 260,000

Full time

43 hours ago

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Job summary

Core Code io is seeking a proactive Customer Support Specialist to provide exceptional assistance to customers across email, chat, and phone channels. You will understand customer needs, resolve issues promptly, and maintain detailed records to improve service quality.

The role emphasizes clear communication, problem-solving, and a strong customer-first attitude to ensure a positive experience on every interaction.

Qualifications

Excellent verbal and written communication.
Strong customer service and interpersonal skills.
Problem-solving and critical-thinking abilities.
Ability to understand customer concerns and provide effective solutions.
Strong attention to detail and organizational skills.

Responsibilities

Respond to customer inquiries through email, chat, phone, or other support channels.
Understand customer needs and provide clear, accurate, and professional assistance.
Troubleshoot and resolve customer issues in a timely manner.
Escalate complex or technical issues to the appropriate team when necessary.
Follow up with customers to ensure their issues are fully resolved.
Maintain accurate records of customer interactions, requests, and resolutions.
Identify recurring customer issues and communicate trends or feedback to the relevant teams.
Follow company policies, procedures, and service standards.
Maintain a professional, positive, and customer-focused approach in every interaction.
Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.