Remote Client Support Specialist

Core Code io; Barberton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Core Code io is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. You will communicate effectively, understand client needs, and collaborate with internal teams to deliver timely solutions.

The role requires strong verbal and written communication, problem-solving, and the ability to manage multiple requests while maintaining high service standards in a remote work setup.

Qualifications

• Previous experience in client support or customer service.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate with internal teams.
• Ability to manage multiple client requests while maintaining service quality.

Responsibilities

• Respond to client inquiries via email, phone, chat and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, account issues and service concerns.
• Troubleshoot problems and offer professional solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to internal teams as needed.
• Maintain accurate records of interactions and resolutions.
• Monitor open requests and ensure timely follow-up.

Skills

Verbal communication

Written communication

Client relationship

Problem solving

Active listening

Attention to detail

Time management

CRM systems

Ticketing platforms

Multitasking

Tools

CRM systems

Ticketing platforms

Email/chat support tools

Job description

Core Code io is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. You will communicate effectively, understand client needs, and collaborate with internal teams to deliver timely solutions.

The role requires strong verbal and written communication, problem-solving, and the ability to manage multiple requests while maintaining high service standards in a remote work setup.