Remote Customer Support Specialist - Fully Remote, Flexible

Placements24; Centurion; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Professional development

Health benefits

Remote team culture

Job summary

Placements24 is seeking a motivated Remote Customer Support Agent to join our fully remote team, serving clients in Centurion and Gauteng. You will address inquiries, resolve issues, and guide clients on our offerings from your home office.

The role requires strong communication, a reliable internet connection, and the ability to work independently to meet performance targets while contributing to a collaborative remote culture and ongoing virtual training.

Qualifications

• Remote customer support or helpdesk experience required.
• Strong communication, listening and problem-solving skills.
• Experience with CRM/helpdesk tools and standard office software.
• Home office setup with reliable internet connection.
• Ability to work independently and meet performance targets.

Responsibilities

• Provide exceptional customer support via phone, email, and chat to a diverse client base.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring high satisfaction rates.
• Maintain accurate and detailed records of all customer interactions and resolutions within the CRM system.
• Educate customers on product features, services, and best practices to enhance their experience.
• Escalate complex issues to appropriate teams while ensuring clear communication and follow-through.
• Contribute to team knowledge base by documenting solutions and common issues.

Skills

Remote customer support

Communication skills

Problem solving

CRM software

Time management

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk platforms

Office applications

Job description

Placements24 is seeking a motivated Remote Customer Support Agent to join our fully remote team, serving clients in Centurion and Gauteng. You will address inquiries, resolve issues, and guide clients on our offerings from your home office.

The role requires strong communication, a reliable internet connection, and the ability to work independently to meet performance targets while contributing to a collaborative remote culture and ongoing virtual training.