Remote Customer Care Agent - Flexible Hours

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Fully remote work environment

Paid training

Flexible hours

Job summary

Placements24 seeks a dedicated Customer Care Agent to join a fully remote team serving Port Elizabeth-area customers. You will provide prompt, professional support from home, handling inquiries by phone, email, and chat while maintaining CRM records and identifying service improvements.

The role emphasizes empathy, self-discipline, and a commitment to delivering an outstanding customer experience in a remote setting.

Qualifications

• Previous experience in customer service or call center operations.
• Excellent listening, verbal, and written communication skills.
• Proficiency in using customer service software and standard office tools.
• Ability to work independently and manage workload remotely.
• High school diploma or equivalent; customer service training is an advantage.

Responsibilities

• Manage inbound customer communications via phone, email, and chat platforms.
• Address customer concerns, provide product information, and resolve issues effectively.
• Guide customers through processes and offer solutions tailored to their needs.
• Maintain accurate customer records and update information in the CRM system.
• Identify trends in customer inquiries and report them to improve service delivery.

Skills

Customer service

Communication skills

CRM experience

Remote work

Independent worker

Education

High school diploma

Tools

CRM software

Office tools

Job description

Placements24 seeks a dedicated Customer Care Agent to join a fully remote team serving Port Elizabeth-area customers. You will provide prompt, professional support from home, handling inquiries by phone, email, and chat while maintaining CRM records and identifying service improvements.

The role emphasizes empathy, self-discipline, and a commitment to delivering an outstanding customer experience in a remote setting.