Remote Customer Support Associate

Placements24; Stellenbosch; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Fully remote work

Online training

Health benefits

International team

Job summary

Placements24 is seeking a Remote Customer Support Associate to assist clients from home across multiple platforms in the Stellenbosch region and beyond. You will troubleshoot issues, deliver effective solutions, and ensure customer satisfaction within a remote-first team.

The role offers flexible, fully remote work with a competitive salary and bonuses, along with access to online training and comprehensive health benefits.

Qualifications

• Previous experience in customer service or a support-related role.
• Strong written and verbal communication for remote work.
• Reliable high-speed internet and a dedicated home workspace.

Responsibilities

• Provide exceptional remote customer support via phone, email, and chat.
• Diagnose and resolve customer inquiries and technical issues.
• Maintain detailed records of customer interactions and resolutions in the CRM.
• Proactively identify and upsell opportunities.
• Contribute to building a positive and supportive remote team culture.

Skills

Communication

Remote tools

Time management

Customer service experience

Tools

CRM software

Job description

About the Role

Our client is excited to offer a Remote Customer Support Associate position for individuals passionate about helping customers from the comfort of their own homes, serving clients in the Stellenbosch region and beyond. This role is fundamental to our client's commitment to exceptional service, providing vital assistance and solutions to customers across various platforms. You will be an integral part of a remote-first team, empowered to deliver outstanding support, troubleshoot issues, and ensure customer satisfaction. This is an ideal opportunity for self-motivated individuals seeking flexibility and a career in customer service within a globally connected environment.

Key Responsibilities

• Provide exceptional remote customer support via phone, email, and chat.
• Diagnose and resolve customer inquiries and technical issues effectively.
• Maintain detailed records of customer interactions and resolutions in the CRM.
• Proactively identify and upscale?
• Contribute to building a positive and supportive remote team culture.

Requirements

• Previous experience in customer service or a support-related role.
• Strong communication skills, both written and verbal, for remote interaction.
• Proficiency with remote work tools and common software applications.
• Reliable high-speed internet connection and a dedicated home workspace.
• Self-disciplined with excellent time management skills for remote work.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement offering maximum flexibility.
• Access to online training and professional development resources.
• Comprehensive health and wellness benefits.
• Opportunity to work with a dynamic and international team.