Remote Customer Support Agent

Placements24; Richards Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and performancebonu

Fully remote work environment

Health, dental, and vision insurance

Generous paid time off and holiday

Remote training and professional grow

Job summary

Placements24 is hiring for a fully remote Customer Service & Helpdesk role serving customers from Richards Bay, KwaZulu-Natal and beyond. You will deliver outstanding support, troubleshoot issues, and maintain a high standard of customer advocacy from a home office setup.

This role offers competitive salary with bonuses, comprehensive health/dental/vision coverage, generous paid time off, and remote training for professional growth.

Qualifications

• Previous experience in a customer service or helpdesk environment.
• Excellent communication and active listening skills are crucial for this remote role.
• Proven ability to troubleshoot and resolve customer concerns efficiently.
• Proficiency with remote collaboration tools and customer support software.
• Strong self-motivation and time management skills to succeed in a work-from-home setting.
• A dedicated home office setup with a reliable internet connection.

Responsibilities

• Provide high-quality customer support via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Troubleshoot customer problems, guide them through solutions, and document all interactions thoroughly.
• Maintain up-to-date knowledge of company products and services to offer accurate assistance.
• Escalate complex customer issues to the appropriate teams and follow up to ensure resolution.
• Contribute to the development of FAQs and knowledge base articles to empower customers and internal teams.
• Act as a brand ambassador, ensuring every customer interaction reflects positively on the company.

Skills

Customer service

Active listening

Troubleshooting

Time management

Remote collaboration tools

Tools

Customer support software

Remote collaboration tools

Job description

About the Role

Our client is seeking motivated and reliable individuals to join their fully remote Customer Service & Helpdesk team, serving customers from Richards Bay, KwaZulu-Natal and beyond. This is a fantastic opportunity for experienced professionals to contribute to a leading organization while enjoying the benefits of a home-based role. You will be responsible for delivering outstanding customer support, resolving issues, and ensuring a positive experience for all clients. This position requires individuals who are self-disciplined, possess excellent communication skills, and are passionate about customer advocacy, all supported by a robust remote infrastructure and team.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Troubleshoot customer problems, guide them through solutions, and document all interactions thoroughly.
• Maintain up-to-date knowledge of company products and services to offer accurate assistance.
• Escalate complex customer issues to the appropriate teams and follow up to ensure resolution.
• Contribute to the development of FAQs and knowledge base articles to empower customers and internal teams.
• Act as a brand ambassador, ensuring every customer interaction reflects positively on the company.

Requirements

• Previous experience in a customer service or helpdesk environment.
• Excellent communication and active listening skills are crucial for this remote role.
• Proven ability to troubleshoot and resolve customer concerns efficiently.
• Proficiency with remote collaboration tools and customer support software.
• Strong self-motivation and time management skills to succeed in a work-from-home setting.
• A dedicated home office setup with a reliable internet connection.

Benefits

• Competitive salary and performance bonuses.
• Fully remote work environment, offering significant flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for remote training and professional growth.