Remote Customer Success Pro — Onboarding & Growth

Placements24; Randburg; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Fully remote work position

Competitive salary and performanceBonu

Health, dental, and vision insurance

Generous paid time off and holidays

Opportunities for professional develop

Home office setup stipend

Job summary

Placements24 is seeking a highly motivated Remote Customer Success Specialist for a fully remote team. You will onboard new clients, drive adoption, and ensure customers realize value from our SaaS products.

You will manage relationships, identify upsell opportunities, coordinate with sales and product, and help shape best practices for a global client base. Excellent communication and independent work in a remote setting are essential. This role also offers flexibility and home-office support.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or related client-facing role within tech.
• Proven ability to manage client relationships and drive satisfaction/retention.
• Excellent verbal and written communication, ability to connect remotely.

Responsibilities

• Manage a portfolio of clients, ensuring adoption and ongoing engagement with the platform.
• Conduct virtual onboarding sessions and provide training to new users.
• Proactively engage with clients to understand needs, challenges, and goals.
• Address inquiries and resolve issues via email, chat, and video calls.
• Monitor usage and identify opportunities for deeper engagement and upsell.
• Gather feedback and translate into actionable insights for product improvements.
• Develop and maintain strong relationships with key stakeholders.
• Collaborate with sales, support, and product teams to ensure a cohesive CX.
• Contribute to customer success best practices and resources.

Skills

Communication skills

Client relationship management

Time management

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

HubSpot

Job description

Placements24 is seeking a highly motivated Remote Customer Success Specialist for a fully remote team. You will onboard new clients, drive adoption, and ensure customers realize value from our SaaS products.

You will manage relationships, identify upsell opportunities, coordinate with sales and product, and help shape best practices for a global client base. Excellent communication and independent work in a remote setting are essential. This role also offers flexibility and home-office support.