Remote Customer Success & Operations Specialist

Virtustant; South Africa; Remote; ZAR 339,000 - 633,000; Full time

Benefits offered by this job

Remote work

Payment in USD or local currency

Job summary

Virtustant is seeking a Customer Success Representative to act as the main contact for customers and manage back-office tasks for a small HVAC-focused organization. You will handle calls, questions, and paperwork to ensure smooth operations.

You will create purchase orders, send invoices, process payments, and submit permits online while collaborating with a small team and owners. Strong English skills and self-management are essential.

Qualifications

• Fluent English with strong communication skills.
• Ability to work with little supervision and manage time effectively.
• Trustworthy, especially with customer payments.
• Comfortable multitasking in a small business environment.
• Focused on results and deadlines.

Responsibilities

• Answer incoming phone calls and return calls as needed.
• Handle customer questions and complaints.
• Build purchase orders.
• Send invoices to customers.
• Submit permit applications online and track progress.
• Process credit card payments from customers.
• Perform other back-office tasks as they arise.

Skills

English proficiency

Time management

Trustworthy

Team player

Goal oriented

Tools

HouseCall Pro

QuickBooks

Google

ChatGPT

Job description

Virtustant is seeking a Customer Success Representative to act as the main contact for customers and manage back-office tasks for a small HVAC-focused organization. You will handle calls, questions, and paperwork to ensure smooth operations.

You will create purchase orders, send invoices, process payments, and submit permits online while collaborating with a small team and owners. Strong English skills and self-management are essential.