Customer Success Representative

Virtustant; South Africa; Remote; ZAR 339,000 - 633,000; Full time

Benefits offered by this job

Remote work

Payment in USD or local currency

Job summary

Virtustant is seeking a Customer Success Representative to act as the main contact for customers and manage back-office tasks for a small HVAC-focused organization. You will handle calls, questions, and paperwork to ensure smooth operations.

You will create purchase orders, send invoices, process payments, and submit permits online while collaborating with a small team and owners. Strong English skills and self-management are essential.

Qualifications

• Fluent English with strong communication skills.
• Ability to work with little supervision and manage time effectively.
• Trustworthy, especially with customer payments.
• Comfortable multitasking in a small business environment.
• Focused on results and deadlines.

Responsibilities

• Answer incoming phone calls and return calls as needed.
• Handle customer questions and complaints.
• Build purchase orders.
• Send invoices to customers.
• Submit permit applications online and track progress.
• Process credit card payments from customers.
• Perform other back-office tasks as they arise.

Skills

English proficiency

Time management

Trustworthy

Team player

Goal oriented

Tools

HouseCall Pro

QuickBooks

Google

ChatGPT

Job description

Job Title: Customer Success Representative

About The Company

Our client is a small, Florida-based HVAC company that needs a Customer Service Representative to manage its back office operations.

Job Description

In this role, you will be the main point of contact for customers. You will handle daily back-office tasks. You will work closely with the owners as a key member of a small team. This position involves answering phones, managing customer needs, and handling paperwork to ensure jobs run smoothly.

Responsibilities Of The Role

• Answer incoming phone calls and call customers back or out as needed.
• Handle customer questions and complaints.
• Build purchase orders.
• Send invoices to customers.
• Submit permit applications online and follow them through.
• Take credit card payments from customers.
• Perform other back-office tasks as they arise.

Required Experience And Qualifications

• Strong spoken and written English.
• Ability to work with little supervision and manage your own time.
• Trustworthy, especially when handling customer credit card payments.
• Comfortable being a supportive team player and doing various tasks in a small business.
• Focused on goals rather than just working hours.

Preferred Skills

• Experience with House Call Pro.
• Some hands‑on experience with QuickBooks.

Personality

• Self‑managing: you plan your own work and keep things moving without needing constant direction.
• Resourceful problem‑solver: you try to find solutions using online resources before asking for help.
• Personable and upbeat: you enjoy talking to people and make customers feel well cared for.
• Team player with a startup mindset: you are happy to do different tasks and want to help the business grow.
• Trustworthy and dependable: you handle money, customer data, and office tasks with integrity.

Software & Tools

• HouseCall Pro.
• QuickBooks or similar accounting software.
• Google and ChatGPT for research.

Schedule

Monday to Friday
8:00 AM to 6:00 PM Eastern Time
50 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full‑time remote opportunity.