Remote Parent Success & Communications Lead

Virtustant; South Africa; Remote; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Full-time remote

Job summary

Virtustant is seeking a Student Success Manager to serve as the main contact for parents, ensuring they feel supported and informed about their children's education. You will manage communications, answer questions, and resolve issues to enhance the family experience.

In a fast-paced environment, you will build trust with families, follow up on concerns, and collaborate with internal teams to provide timely responses while upholding the company values. This is a full-time remote role.

Qualifications

• C2-level English proficiency with clear pronunciation.
• Exceptional verbal and written communication skills.
• Previous experience in customer success, client relations, account management, or parent and student support.
• Strong interpersonal skills and ability to build trust with parents/families.
• Excellent problem-solving and conflict-resolution abilities.
• Highly organized, proactive, and capable of managing multiple conversations and priorities.
• Ability to work independently and take ownership of the parent experience.

Responsibilities

• Be the main contact for parents and handle daily messages and questions.
• Build strong relationships with families for a positive experience.
• Follow up with parents to answer concerns and provide updates.
• Handle complaints with care and good problem-solving skills.
• Collaborate with internal teams to provide fast answers to parents.
• Monitor parent happiness and prevent problems from growing.
• Help design new communication processes for a growing student/parent base.
• Ensure all talks with parents reflect company values.

Skills

C2-level English proficiency

Exceptional verbal and written comms

Customer success experience

Interpersonal skills

Problem-solving & conflict resolution

Organizational skills

Independent ownership

Tools

Standard communication tools

Job description

Virtustant is seeking a Student Success Manager to serve as the main contact for parents, ensuring they feel supported and informed about their children's education. You will manage communications, answer questions, and resolve issues to enhance the family experience.

In a fast-paced environment, you will build trust with families, follow up on concerns, and collaborate with internal teams to provide timely responses while upholding the company values. This is a full-time remote role.