Remote Customer Service Manager - Solar Solutions

Virtustant; South Africa; Remote; ZAR 743,000 - 1,073,000; Full time

Job summary

Virtustant is seeking a Customer Service Manager to lead the customer service team and oversee all support operations for a residential solar solutions provider. You will ensure a positive experience from first contact to completion, guiding your team to deliver exceptional service and build lasting client relationships.

The role emphasizes handling complex inquiries, maintaining CRM records, and driving process improvements in a fast-paced, remote environment with a focus on customer

Qualifications

• Previous experience in customer service management or a call center.
• Strong phone etiquette and communication skills.
• Excellent time management and organization skills.
• Ability to speak multiple languages is a plus.
• Familiarity with CRM software is preferred.
• C2 English level.

Responsibilities

• Manage and support team members to provide a smooth client experience.
• Assist clients with complex inquiries, requests, and general information about solar services.
• Handle escalated customer complaints professionally and efficiently.
• Build relationships with customers and encourage referrals through great service.
• Support customers by phone, email, or chat when needed.
• Explain processes, timelines, and solar information clearly and kindly.
• Update client records and document interactions in the CRM system.
• Lead team meetings, training, and process improvement discussions.
• Be professional, patient, and respectful in all interactions.

Skills

Team leadership

Communication skills

Phone etiquette

Time management

Multilingual abilities

Empathy

Tools

CRM software

Job description

Virtustant is seeking a Customer Service Manager to lead the customer service team and oversee all support operations for a residential solar solutions provider. You will ensure a positive experience from first contact to completion, guiding your team to deliver exceptional service and build lasting client relationships.

The role emphasizes handling complex inquiries, maintaining CRM records, and driving process improvements in a fast-paced, remote environment with a focus on customer