Remote HVAC Service Coordinator & Operations Admin

Virtuhire; South Africa; Remote; ZAR 697,000 - 995,000; Full time

Job summary

Virtuhire is seeking an organised Office Administrator & Service Coordinator to support a US-based HVAC service team from South Africa. You will handle inbound calls, schedule service appointments, and manage job records, invoices, and reporting.

The role requires a proactive, detail-oriented approach and comfort working US Central Time hours from a home office. Ideal candidates have 3+ years in customer service or office administration within HVAC or home services, with ServiceTitan experience

Qualifications

• 3+ years in customer service, office admin or service coordination.
• HVAC/home services or trades experience preferred.
• Experience with ServiceTitan is a major advantage; Housecall Pro/Jobber/FieldEdge helpful.
• Strong administrative skills: daily reporting, invoicing, recordkeeping.

Responsibilities

• Handle inbound customer calls and transfers; assist with scheduling service appointments.
• Schedule and manage service jobs using field service software.
• Maintain accurate job records, customer information, invoices, and docs.
• Prepare daily reports; ensure operational information is current.
• Reconcile invoices and follow up on outstanding items.
• Process warranty claims and rebate registrations; ensure proper documentation.
• Follow up on estimates and assist with CRM email campaigns.

Skills

Customer service

Office admin

Service coordination

Phone calls

Invoicing

Reporting

HVAC knowledge

CRM familiarity

Tools

ServiceTitan

Housecall Pro

Jobber

FieldEdge

CRM

Job description

Virtuhire is seeking an organised Office Administrator & Service Coordinator to support a US-based HVAC service team from South Africa. You will handle inbound calls, schedule service appointments, and manage job records, invoices, and reporting.

The role requires a proactive, detail-oriented approach and comfort working US Central Time hours from a home office. Ideal candidates have 3+ years in customer service or office administration within HVAC or home services, with ServiceTitan experience