Remote Customer Support Specialist - Hospitality

Placements24; Pretoria; Hybrid; ZAR 408,000 - 653,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Health, dental, and vision insurance

Professional development

Online team community

Job summary

Placements24 is seeking a Remote Customer Support Specialist for the hospitality sector. You will be the first point of contact for clients, resolving inquiries about booking platforms and reservations from your home office.

You will troubleshoot issues, document interactions in the CRM, and help clients navigate platform features. You will collaborate with product teams to identify trends and drive improvements, while supporting onboarding and training for new clients in a remote-first

Qualifications

• Experience in a customer support or client services role; hospitality/travel preferred.
• Excellent written and verbal communication skills.
• Proficiency with CRM systems and support software.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via email, chat, and phone with professionalism.
• Troubleshoot issues related to booking software and reservations.
• Provide clear information on services, policies, and procedures.
• Document interactions and resolutions in the CRM system.
• Identify trends and feedback for product improvements.
• Assist onboarding and training for new clients on platform features.

Skills

Excellent written and verbal

Problem-solving

Independent worker

Customer-centric

Tools

CRM systems

Customer support software

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their virtual team, supporting clients in the hospitality sector . In this role, you will be the first point of contact for customers seeking assistance with booking platforms, reservation systems, and general inquiries, all from the comfort of your home office. You will leverage your communication skills and problem‑solving abilities to provide timely and effective support, ensuring a seamless experience for users interacting with our client's innovative hospitality solutions. This is a fantastic opportunity for individuals who are passionate about customer service and thrive in a remote‑first work environment , contributing to client satisfaction across various geographies without being tied to a physical office location.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone with professionalism and efficiency.
• Troubleshoot and resolve issues related to booking software, reservation management, and customer accounts.
• Provide clear and concise information on services, policies, and procedures.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to the product and development teams for improvement.
• Assist with onboarding new clients and providing training on platform features.

Requirements

• Proven experience in a customer support or client services role, preferably within the hospitality or travel industry .
• Excellent written and verbal communication skills.
• Proficiency in using customer support software and CRM systems .
• Ability to work independently and manage time effectively in a remote setting .
• Strong problem‑solving skills and a customer‑centric approach.
• A dedicated home office space with reliable high‑speed internet connectivity.

Benefits

• Competitive salary, commensurate with experience.
• Flexible remote work arrangements, allowing for work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and virtual training programs.
• A supportive online team community and engaging virtual team-building activities.