Remote Customer Success Manager - Hospitality Tech

Placements24; Randburg; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Salary with performance incentives

Fully remote work environment

Comprehensive health insurance

Job summary

Placements24 is seeking an experienced Remote Customer Success Manager to support a growing client base in the hospitality technology space. You will manage a portfolio of clients, providing strategic guidance, proactive support, and driving product adoption from anywhere within South Africa.

You will foster long-term partnerships through effective communication, regular business reviews, and data-driven insights, while identifying upsell opportunities and reducing churn.

Qualifications

• Proven experience in Customer Success, Account Management, or related client-facing role in SaaS or hospitality tech.
• Strong understanding of hospitality industry and its operational challenges.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data, identify trends, and develop strategic solutions.

Responsibilities

• Manage and nurture a portfolio of key client accounts, serving as their primary point of contact.
• Develop and execute customer success plans to ensure clients achieve their business objectives.
• Conduct regular business reviews to assess client needs and provide strategic recommendations.
• Drive product adoption, identify upsell and cross-sell opportunities, and minimize churn.
• Collaborate with sales, support, and product teams to advocate for client needs and resolve issues.
• Monitor client health metrics and address potential risks.

Skills

Customer success

Account management

Data analysis

Salesforce CRM

Communication

Tools

Salesforce

Job description

About the Role

Our client, a leader in hospitality technology solutions, is looking for an experienced Remote Customer Success Manager to support their growing client base. In this role, you will be instrumental in ensuring our clients achieve maximum value from our software and services, fostering long-term partnerships. You will manage a portfolio of clients, providing strategic guidance, proactive support, and driving product adoption. This fully remote position requires a deep understanding of the hospitality industry and a passion for client satisfaction, enabling you to work effectively from anywhere within South Africa .

Key Responsibilities

• Manage and nurture a portfolio of key client accounts, serving as their primary point of contact.
• Develop and execute customer success plans to ensure clients achieve their business objectives.
• Conduct regular business reviews to assess client needs, provide strategic recommendations, and ensure satisfaction.
• Drive product adoption, identify upsell and cross-sell opportunities, and minimize churn.
• Collaborate with sales, support, and product teams to advocate for client needs and resolve issues.
• Monitor client health metrics and proactively address potential risks.

Requirements

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably in the SaaS or hospitality tech sector.
• Strong understanding of the hospitality industry and its operational challenges.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data, identify trends, and develop strategic solutions.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.

Benefits

• Generous annual salary with performance-based incentives.
• Fully remote work environment, offering exceptional flexibility and work-life balance.
• Opportunity to work with cutting-edge technology in the hospitality sector.
• Comprehensive health, dental, and vision insurance.
• Continuous learning opportunities and professional development support.