Remote Enterprise Customer Success Manager

Placements24; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Medical aid

Retirement savings

Home office stipend

Learning & development

Job summary

Placements24 is seeking a proactive Remote Customer Success Manager to support a globally distributed client base from a home office in South Africa. You will drive client retention, ensure value realization, and advocate for customer needs across teams.

This remote role emphasizes strategic engagement with enterprise accounts and a focus on expanding relationships. You will collaborate with cross-functional teams, conduct regular business reviews, and educate clients on product features to

Qualifications

• Proven experience as a Customer Success Manager or similar.
• Experience managing enterprise accounts and driving retention.
• Strong written and verbal communication skills.

Responsibilities

• Develop and maintain long-term relationships with enterprise clients.
• Monitor client health and engagement; identify risks and opportunities.
• Conduct regular business reviews to demonstrate value and alignment.
• Onboard new clients for rapid time-to-value.
• Educate clients on new features to maximize ROI.
• Serve as primary contact for escalated issues; coordinate across teams.
• Identify opportunities for account growth and upsell/cross-sell.

Skills

Relationship building

Portfolio management

Excellent communication

Presentation skills

Data analysis

Remote work

Time management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

Placements24 is seeking a proactive Remote Customer Success Manager to support a globally distributed client base from a home office in South Africa. You will drive client retention, ensure value realization, and advocate for customer needs across teams.

This remote role emphasizes strategic engagement with enterprise accounts and a focus on expanding relationships. You will collaborate with cross-functional teams, conduct regular business reviews, and educate clients on product features to