Remote Customer Success Manager

Placements24; Stellenbosch; Hybrid; ZAR 1,184,000 - 1,861,000; Full time

Benefits offered by this job

Health benefits

Flexible schedule

Development budget for training/home"?

Job summary

Placements24 is seeking a Remote Customer Success Manager to join its distributed global team, working entirely from home to manage a portfolio of high-value clients from Stellenbosch and beyond. You will drive adoption, ensure clients realise value, and act as a trusted advisor to key stakeholders.

The role emphasizes strategic guidance, proactive health monitoring, and collaboration with product, sales, and engineering to maximise client outcomes in a remote-first environment.

Qualifications

• Proven success in customer success or account management in SaaS.
• Experience with executive-level relationships.
• Excellent communication and presentation skills.
• Strong understanding of customer lifecycle and churn prevention.
• Experience with Salesforce or Gainsight is essential.
• Remote work capability and self-management.

Responsibilities

• Develop success plans for a portfolio of high-value clients.
• Act as trusted advisor to client stakeholders.
• Monitor health metrics and mitigate churn risks.
• Lead business reviews to demonstrate value.
• Advise on platform best practices and adoption.
• Gather feedback for product, sales, and engineering.

Skills

Customer Success

Account Management

Relationship building

Communication

Remote work

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

About the Role

Our client, a leading innovator in cloud-based productivity tools, is seeking an experienced and highly motivated Remote Customer Success Manager to join their fully distributed global team. This role is crucial for fostering long-term client relationships, driving adoption of their platform, and ensuring clients achieve maximum value from their investment. Working entirely from home, you will proactively engage with a portfolio of clients, providing strategic guidance and support to help them succeed. This is an exceptional opportunity to shape client outcomes in a dynamic, remote-first environment.

Key Responsibilities

• Develop and execute success plans for a portfolio of high-value clients, focusing on their business objectives.
• Build and maintain strong, trusted advisor relationships with key stakeholders at client organizations.
• Proactively monitor client health, identifying and mitigating churn risks while uncovering expansion opportunities.
• Conduct regular business reviews and strategic check-ins to demonstrate value and ensure client satisfaction.
• Provide expert guidance on platform best practices, features, and new releases to drive deeper engagement and adoption.
• Act as the voice of the customer internally, providing feedback to product, sales, and engineering teams.
• Onboard new clients and ensure a seamless transition, setting them up for long-term success.
• Achieve and exceed key performance indicators (KPIs) related to client retention, expansion, and satisfaction.

Requirements

• Proven track record of success in Customer Success, Account Management, or a related client-facing role, preferably in a SaaS environment.
• Demonstrated ability to build and manage relationships with senior-level executives.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of customer lifecycle management and churn prevention strategies.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight) is essential.
• Ability to work independently, manage time effectively, and thrive in a remote work setting.
• Proactive, results-driven, and client-centric mindset.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.

Benefits

As a fully remote employee, you will benefit from a competitive salary, performance-based bonuses, and comprehensive health and wellness benefits.

• Generous paid time off
• Flexible work schedule
• A significant budget for professional development and home office equipment

Join a culture that champions remote work, collaboration, and continuous learning. This is a fantastic opportunity to advance your career in Customer Success from anywhere, contributing to a global leader headquartered in Stellenbosch, Western Cape.