Remote Customer Experience Advocate

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Health and wellness benefits

Professional development

Job summary

Placements24 is seeking a Remote Customer Service Advocate to provide empathetic support across phone, email and chat. You will help customers resolve issues, educate on product features, and maintain accurate interaction records in a dynamic virtual environment.

Ideal candidates have strong communication and problem-solving skills, experience in customer service, and the ability to work independently with minimal supervision in a fully remote team.

Qualifications

• Previous experience in customer service or a similar client-facing role.
• Exceptional verbal and written communication skills, suited for remote work.
• Strong problem-solving skills and the ability to think critically.
• Proficiency with common CRM software and remote collaboration tools.
• Self-motivated, organized, and able to work independently with minimal supervision.

Responsibilities

• Provide empathetic and efficient support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues, inquiries, and complaints promptly.
• Educate customers on product features, services, and company policies.
• Maintain accurate records of customer interactions and transactions.
• Proactively identify opportunities to enhance the customer experience and report feedback.

Skills

Verbal communication

Written communication

Problem-solving

Self-motivation

Organization

Tools

CRM software

Remote collaboration tools

Job description

Placements24 is seeking a Remote Customer Service Advocate to provide empathetic support across phone, email and chat. You will help customers resolve issues, educate on product features, and maintain accurate interaction records in a dynamic virtual environment.

Ideal candidates have strong communication and problem-solving skills, experience in customer service, and the ability to work independently with minimal supervision in a fully remote team.