Remote Customer Service Specialist for Growth & Impact

Placements24; Paarl; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote

Remote training

Performance bonuses

Career growth

Job summary

WhatJobs Direct is seeking a proactive Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records to ensure a smooth customer journey.

The position requires strong communication, problem-solving, and the ability to work independently from home. Ideal candidates have customer service experience, solid computer skills, and familiarity with helpdesk or CRM software.

Qualifications

• Background in customer service or related field.
• Excellent verbal and written communication.
• Strong computer skills and CRM familiarity.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Resolve issues and guide customers to solutions.
• Maintain records of interactions and transactions.
• Identify priority issues and escalate when needed.
• Aim to improve customer satisfaction.

Skills

Communication

Problem solving

Remote work

Education

High school diploma

Associate degree

Tools

CRM software

Helpdesk tools

Job description

WhatJobs Direct is seeking a proactive Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records to ensure a smooth customer journey.

The position requires strong communication, problem-solving, and the ability to work independently from home. Ideal candidates have customer service experience, solid computer skills, and familiarity with helpdesk or CRM software.