Remote Customer Experience Champion

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid annual leave and sick days

Technology stipend

Job summary

WhatJobs Direct is seeking a skilled Virtual Customer Engagement Specialist to join a fully remote team. You will engage with customers across digital channels, provide product information, and resolve issues with empathy and efficiency.

Ideal candidates have 2+ years in customer service, strong communication, and experience with CRM tools. A reliable home workspace and internet connection are essential for success in this remote role.

Qualifications

• Minimum of 2 years of customer service experience.
• Exceptional written and verbal communication skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong ability to multitask and work effectively in a remote environment.
• Reliable internet connection and quiet, dedicated workspace.
• Positive and professional demeanor at all times.

Responsibilities

• Manage and respond to customer inquiries across email, live chat, and social media.
• Provide timely and accurate information regarding products and services.
• Resolve customer complaints with empathy and efficiency.
• Document all interactions and follow-up actions in the CRM system.
• Identify trends in feedback and report to management for service improvement.
• Troubleshoot common issues and guide customers through solutions.
• Proactively reach out to customers to ensure satisfaction and gather feedback.
• Collaborate with internal teams to ensure a seamless customer experience.
• Stay current with product updates and service offerings to provide informed support.
• Contribute to development and refinement of customer service protocols.

Education

High school diploma

Degree in related field (advantageous)

Tools

CRM software

Helpdesk ticketing systems

Job description

WhatJobs Direct is seeking a skilled Virtual Customer Engagement Specialist to join a fully remote team. You will engage with customers across digital channels, provide product information, and resolve issues with empathy and efficiency.

Ideal candidates have 2+ years in customer service, strong communication, and experience with CRM tools. A reliable home workspace and internet connection are essential for success in this remote role.