Hybrid Customer Service Pro — Growth & Flexibility

Placements24; Kempton Park; Hybrid; ZAR 150,000 - 240,000; Full time

Benefits offered by this job

Hybrid work flexibility

Career growth opportunities

Comprehensive training programs

Provident fund

Team-building activities

Employee assistance program

Standard annual leave and sick leave

Job summary

WhatJobs Direct is seeking a Customer Service Representative to support clients in a hybrid role, balancing in-office collaboration with remote work. You will be the frontline for inquiries, process requests, and ensure a positive customer experience.

The position emphasizes clear communication, problem-solving, and data accuracy, with training and career growth opportunities in a supportive team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Proficiency in basic computer applications and data entry.
• Ability to work effectively in a hybrid model, splitting time between remote and office-based work.
• A positive attitude and a genuine desire to help customers.
• Familiarity with customer service software is a plus.
• Must be reliable and punctual, able to manage time effectively across different work settings.
• A team player with a willingness to learn and adapt.
• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve customer complaints, identifying solutions that meet customer needs.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate opportunities for service improvements.
• Build and maintain strong customer relationships by providing outstanding service.
• Adhere to company service standards and procedures.
• Participate in team meetings and training sessions, both in-office and remotely.

Skills

Excellent communication

Interpersonal skills

Problem solving

Data entry

Hybrid work

Time management

Team player

Customer service software

Education

High school diploma or equivalent

Tools

Customer service software

Job description

WhatJobs Direct is seeking a Customer Service Representative to support clients in a hybrid role, balancing in-office collaboration with remote work. You will be the frontline for inquiries, process requests, and ensure a positive customer experience.

The position emphasizes clear communication, problem-solving, and data accuracy, with training and career growth opportunities in a supportive team environment.