Customer Service Representative

Placements24; Paarl; A distancia; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Remote training

Performance bonuses

Career growth

Descripción de la vacante

WhatJobs Direct is seeking a proactive Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records to ensure a smooth customer journey.

The position requires strong communication, problem-solving, and the ability to work independently from home. Ideal candidates have customer service experience, solid computer skills, and familiarity with helpdesk or CRM software.

Formación

• Background in customer service or related field.
• Excellent verbal and written communication.
• Strong computer skills and CRM familiarity.

Responsabilidades

• Handle inquiries via phone, email, and chat.
• Resolve issues and guide customers to solutions.
• Maintain records of interactions and transactions.
• Identify priority issues and escalate when needed.
• Aim to improve customer satisfaction.

Conocimientos

Communication

Problem solving

Remote work

Educación

High school diploma

Associate degree

Herramientas

CRM software

Helpdesk tools

Descripción del empleo

About the Role

Our client, WhatJobs Direct , is looking for a proactive and empathetic Customer Service Representative to join our remote team. This role is essential for providing outstanding support to our diverse customer base, resolving inquiries, and ensuring a positive customer journey. As a remote employee, you will leverage your excellent communication skills and problem-solving abilities to assist clients effectively from anywhere. We are seeking individuals who are self-motivated, organized, and dedicated to delivering high‑quality service in a virtual setting. This is a fantastic opportunity to grow your career with a reputable company while enjoying the flexibility of working from home.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat, providing accurate information and solutions.
• Troubleshoot customer issues and guide them towards resolutions.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify and elevate priority issues to the appropriate channels.
• Contribute to team goals by achieving individual performance metrics.
• Adhere to company policies and procedures in all customer interactions.
• Assist in updating customer information and support documentation.
• Proactively identify opportunities to improve customer satisfaction.

Requirements

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills, with strong listening abilities.
• Proficiency with computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem‑solving skills and a patient, helpful attitude.
• Reliable internet connection and a suitable home office environment.
• High school diploma or equivalent; associate's degree is a plus.
• Experience using helpdesk or CRM software is beneficial.

Benefits

• Competitive annual salary of R .
• Fully remote position, offering ultimate flexibility.
• Opportunities for virtual training and professional development.
• Supportive team environment and virtual team activities.
• Contribute to a growing business from your chosen location.
• Access to company-provided tools and resources for remote work.
• Potential for performance‑based bonuses.