Remote Customer Support Specialist | Growth & Impact

Placements24; Paarl; Híbrido; ZAR 150 000 - 240 000; Tempo integral

Resumo da oferta

WhatJobs Direct is seeking dedicated and self-motivated Remote Customer Support Specialists to join their fully remote team. You will handle customer inquiries via email, chat, and phone, troubleshoot issues, document interactions in the CRM, and provide accurate resolutions with professionalism and empathy.

This remote-first role supports customers across South Africa and beyond, requiring a proactive, customer-centric mindset, strong communication skills, and the ability to work independently

Qualificações

• Proven experience in customer service or a related field, preferably in a remote setting.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and resourcefulness.
• Proficiency in using digital communication tools (e.g., Slack, Zoom) and CRM software.
• Ability to work independently with minimal supervision and manage time effectively.
• A reliable internet connection and a dedicated home office setup.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
• Troubleshoot and resolve customer issues efficiently, utilizing available resources.
• Document customer interactions and resolutions accurately in the CRM system.
• Proactively identify solutions to customer problems and provide helpful guidance.
• Maintain a high level of product knowledge to effectively assist users.
• Collaborate with remote team members to share best practices and insights.
• Contribute to the development of knowledge base articles and support documentation.
• Ensure customer satisfaction through timely and effective support.
• Adhere to all company policies and procedures for remote work and customer service.
• Provide support to customers potentially in or around the Paarl, Western Cape region, from a remote location.

Conhecimentos

Customer service

Remote work

Communication

CRM software

Slack

Zoom

Formação académica

High school diploma

Ferramentas

CRM software

Descrição da oferta de emprego

WhatJobs Direct is seeking dedicated and self-motivated Remote Customer Support Specialists to join their fully remote team. You will handle customer inquiries via email, chat, and phone, troubleshoot issues, document interactions in the CRM, and provide accurate resolutions with professionalism and empathy.

This remote-first role supports customers across South Africa and beyond, requiring a proactive, customer-centric mindset, strong communication skills, and the ability to work independently