Remote CX Project Lead — Customer Experience & Growth

Placements24; East London; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Fully remote work arrangement

Flexible scheduling

Professional development opportunities

Modern collaboration tools

Job summary

Placements24 is seeking a passionate Remote Project Manager to lead CX initiatives aimed at improving customer satisfaction, loyalty, and engagement across touchpoints. The role collaborates with marketing, sales, customer support, and product teams to design customer-centric solutions.

The position is fully remote with flexible scheduling, offering opportunities to influence customer journeys and brand perception from anywhere.

Qualifications

• 3–5 years of project management experience focused on CX.
• Experience mapping customer journeys and gathering feedback.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the planning and execution of CX projects.
• Develop and implement onboarding, support, and retention strategies.
• Collaborate with cross-functional teams to define project scope for CX initiatives.
• Manage timelines, budgets, and resources for on-time delivery.
• Analyze customer feedback and data to identify enhancements and measure impact.
• Ensure clear communication and alignment among stakeholders on CX goals.

Skills

Project management

Customer experience

Stakeholder management

Remote work

Communication

Education

Bachelor's degree in Marketing/Business/Communications

Tools

CRM systems

Job description

Placements24 is seeking a passionate Remote Project Manager to lead CX initiatives aimed at improving customer satisfaction, loyalty, and engagement across touchpoints. The role collaborates with marketing, sales, customer support, and product teams to design customer-centric solutions.

The position is fully remote with flexible scheduling, offering opportunities to influence customer journeys and brand perception from anywhere.