Remote CX Specialist — Elevate Customer Journeys

Placements24; Benoni; Hybrid; ZAR 391,000 - 670,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Fully remote work arrangement

Health, dental, vision coverage

Generous paid time off

Professional development and virtual团队

Job summary

Placements24 is seeking a highly motivated Remote Customer Experience Specialist to join a fully remote team. You will craft exceptional customer journeys, resolve complex issues, and champion customer needs across channels from your home office.

You will collaborate cross-functionally to drive satisfaction, loyalty, and valuable customer insights while maintaining a proactive, empathetic approach in a virtual environment.

Qualifications

• Proven experience in customer experience or customer-facing roles, preferably remote.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Proficiency with CRM software, helpdesk platforms, and remote collaboration tools.
• Proactive, self-starter attitude and time management.
• Empathy and patience to help customers succeed.

Responsibilities

• Deliver exceptional customer support via email, chat, social media, and video calls.
• Analyze feedback to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance customer experience.
• Collaborate with product, marketing, and engineering to advocate for customer needs.
• Manage and resolve escalated issues with empathy and professionalism.
• Contribute to a positive remote work culture.

Skills

Customer experience

Customer success

Remote work

Written communication

Verbal communication

Analytical thinking

Problem solving

CRM software

Helpdesk tools

Remote collaboration tools

Time management

Empathy

Tools

CRM software

Helpdesk platforms

Remote collaboration tools

Job description

Placements24 is seeking a highly motivated Remote Customer Experience Specialist to join a fully remote team. You will craft exceptional customer journeys, resolve complex issues, and champion customer needs across channels from your home office.

You will collaborate cross-functionally to drive satisfaction, loyalty, and valuable customer insights while maintaining a proactive, empathetic approach in a virtual environment.