Fully Remote Customer Support Specialist (Global Team)

Placements24; Randburg; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Health benefits

Equipment provided

Career development

Global team exposure

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote, global team. You will be the primary contact for customers, handling inquiries, troubleshooting issues, and ensuring a positive user experience across email, chat, and phone.

The role emphasizes independent problem-solving, strong communication, and collaboration with cross-functional teams to optimize the customer journey from home.

Qualifications

• Experience in a customer support or helpdesk role.
• Excellent written and verbal communication in English.
• Proficiency with helpdesk ticketing systems and CRM software.

Responsibilities

• Provide support via email, chat, and phone across channels.
• Respond to inquiries about products, services, orders, and accounts.
• Troubleshoot and resolve issues; escalate when needed.
• Document interactions and resolutions in the CRM system.
• Maintain high customer satisfaction and seek improvements.

Skills

Customer support

Chat tools

CRM software

Written communication

Independent work

Tools

Helpdesk software

CRM software

Job description

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote, global team. You will be the primary contact for customers, handling inquiries, troubleshooting issues, and ensuring a positive user experience across email, chat, and phone.

The role emphasizes independent problem-solving, strong communication, and collaboration with cross-functional teams to optimize the customer journey from home.