Remote Customer Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive hourly wage with bonuses

Paid time off and holidays

Comprehensive training program

Job summary

Placements24 is seeking a dedicated Customer Support Representative to join our remote team. You will be the first point of contact for clients, handling inquiries, resolving issues, and guiding customers through our products and services from home.

The ideal candidate has strong written and verbal communication, excellent listening skills, and the ability to multitask in a fast-paced, global support environment.

Qualifications

• Experience in customer support or client-facing role is required.
• Excellent written and verbal communication skills.
• Patience and a professional attitude when dealing with customers.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, orders and account details.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Process customer orders, modifications and feedback.
• Document all customer interactions in the CRM system.
• Identify and escalate priority issues to internal teams.
• Contribute to team goals by meeting performance metrics.
• Maintain high product knowledge and service standards.

Skills

Customer support experience

Excellent communication

Active listening

Patience and professionalism

Remote work proficiency

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Support Representative to join our remote team. You will be the first point of contact for clients, handling inquiries, resolving issues, and guiding customers through our products and services from home.

The ideal candidate has strong written and verbal communication, excellent listening skills, and the ability to multitask in a fast-paced, global support environment.