Remote Retail Support Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking dedicated Remote Retail Customer Service Representatives to join a leading national retailer's support team. This fully remote role lets you work from home while delivering exceptional service to customers nationwide.

As the primary contact, you will handle inquiries via phone, email, and chat, resolve issues, guide orders, returns, and account details, and document interactions in the CRM.

Qualifications

• Experience in customer service, ideally in retail or call center.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and CRM software.
• Ability to stay calm and professional under pressure.
• High school diploma or equivalent.
• Dedicated home office space with reliable high-speed internet.
• Ability to work independently and manage time effectively in a remote setting.
• Positive attitude and commitment to excellent customer experiences.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently and empathetically, aiming for first-contact resolution.
• Provide accurate information regarding products, services, orders, and store policies.
• Assist customers with placing orders, processing returns, and managing account information.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Contribute to team goals by meeting or exceeding performance metrics for quality and efficiency.
• Provide feedback to management on recurring customer issues or suggestions for service improvement.

Skills

Customer service

Verbal communication

Written communication

Active listening

Problem solving

CRM systems

Remote work setup

Time management

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is seeking dedicated Remote Retail Customer Service Representatives to join a leading national retailer's support team. This fully remote role lets you work from home while delivering exceptional service to customers nationwide.

As the primary contact, you will handle inquiries via phone, email, and chat, resolve issues, guide orders, returns, and account details, and document interactions in the CRM.