Remote E-Commerce Customer Support Specialist

Placements24; Pretoria; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible working hours

Health insurance

Training and career development

Work from home

Résumé du poste

Placements24 is seeking a dedicated Remote Customer Service Representative to join its thriving e-commerce retail division. You will be the primary contact for customers, addressing inquiries, resolving issues, and delivering exceptional service from a home office, using phone, email and chat.

This role rewards clear communication, problem-solving, and a proactive approach while working independently. You will help customers with orders, returns and product guidance, and you can grow through

Qualifications

• Proven experience in a customer service or call center.
• Excellent written and verbal communication skills.
• Stable internet connection and a dedicated quiet workspace for remote work.

Responsabilités

• Respond to customer inquiries and resolve issues promptly across multiple channels (phone, email, chat).
• Process orders, returns, and exchanges accurately and efficiently.
• Provide product information and guidance to assist purchasing decisions.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to appropriate departments for timely resolution.

Connaissances

Customer service experience

Communication skills

CRM software experience

Problem solving

Outils

CRM software

Description du poste

Placements24 is seeking a dedicated Remote Customer Service Representative to join its thriving e-commerce retail division. You will be the primary contact for customers, addressing inquiries, resolving issues, and delivering exceptional service from a home office, using phone, email and chat.

This role rewards clear communication, problem-solving, and a proactive approach while working independently. You will help customers with orders, returns and product guidance, and you can grow through