Remote Customer Service Representative - E-commerce Retail

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Health insurance

Training and career development

Work from home

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to join its thriving e-commerce retail division. You will be the primary contact for customers, addressing inquiries, resolving issues, and delivering exceptional service from a home office, using phone, email and chat.

This role rewards clear communication, problem-solving, and a proactive approach while working independently. You will help customers with orders, returns and product guidance, and you can grow through

Qualifications

• Proven experience in a customer service or call center.
• Excellent written and verbal communication skills.
• Stable internet connection and a dedicated quiet workspace for remote work.

Responsibilities

• Respond to customer inquiries and resolve issues promptly across multiple channels (phone, email, chat).
• Process orders, returns, and exchanges accurately and efficiently.
• Provide product information and guidance to assist purchasing decisions.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to appropriate departments for timely resolution.

Skills

Customer service experience

Communication skills

CRM software experience

Problem solving

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Service Representative to join their thriving e-commerce retail division. Operating entirely remotely, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing an exceptional service experience via phone, email, and chat. This role is crucial in building and maintaining customer loyalty and ensuring satisfaction with our online shopping platform. We are looking for individuals with excellent communication skills and a passion for helping others, who can thrive in an independent, work-from-home environment.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
• Process orders, returns, and exchanges accurately and efficiently.
• Provide product information and guidance to customers to assist with purchasing decisions.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to appropriate departments when necessary, ensuring timely resolution.

Requirements

• Proven experience in a customer service or call center role, preferably within e-commerce or retail.
• Excellent written and verbal communication skills.
• Proficiency in using customer service software and CRM systems.
• A stable internet connection and a dedicated, quiet workspace for remote work.
• Strong problem-solving skills and the ability to remain calm and professional under pressure.

Benefits

• Competitive annual salary, reflecting remote work capabilities.
• Flexible working hours within defined operational windows.
• Comprehensive health insurance coverage.
• Opportunities for training and career development in customer support roles.
• The flexibility and convenience of working from home