Customer Support Agent - Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Health benefits

Career development

Equipment provided

Job summary

Placements24 is seeking a customer-focused, reliable Customer Support Agent to join a remote team serving customers primarily in the Port Elizabeth area. You will handle inquiries, resolve issues, and provide information about products and services.

As a remote employee, you will use CRM software and Microsoft Office to maintain records and communicate with customers. The role requires strong communication, self-motivation, and the ability to work independently within a distributed team.

Qualifications

• Previous experience in a customer service role with strong communication and problem-solving abilities.
• Proficiency in using computer systems, including CRM software and Microsoft Office Suite.

Responsibilities

• Handle incoming customer inquiries through various channels (phone, email, chat).
• Provide accurate information regarding products, services and policies.
• Troubleshoot and resolve customer complaints and issues empathetically.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate unresolved issues to supervisors or appropriate departments.

Skills

Customer service

Communication

Problem-solving

Time management

Education

High school diploma or equivalent

Certifications advantageous

Tools

CRM software

Microsoft Office

Job description

Our client is seeking an enthusiastic and reliable Customer Support Agent to join their remote team, serving customers primarily from the Port Elizabeth area. This role is focused on delivering exceptional service by addressing customer inquiries, resolving issues, and providing information about our client's products and services. As a remote employee, you will leverage digital communication tools to connect with customers and contribute to a positive brand experience. This is an excellent opportunity for individuals who are self-motivated, possess strong communication skills, and thrive in a flexible, remote work environment, working collaboratively with a distributed team.

Key Responsibilities

• Handle incoming customer inquiries through various channels, including phone, email, and chat.
• Provide accurate and helpful information regarding products, services, and policies.
• Troubleshoot and resolve customer complaints and issues effectively and empathetically.
• Maintain detailed and accurate records of customer interactions and transactions within the CRM system.
• Follow communication guidelines and customer service best practices to ensure a consistent experience.
• Escalate unresolved issues to supervisors or appropriate departments for further action.

Requirements

• Previous experience in a customer service role, demonstrating strong communication and problem-solving abilities.
• Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A patient and understanding demeanor, with a commitment to customer satisfaction.
• Must be located within or able to serve the Port Elizabeth region effectively.
• High school diploma or equivalent; further education or relevant certifications are advantageous.

Benefits

• Competitive salary, with remote work flexibility for agents based in or near Port Elizabeth .
• Comprehensive health and wellness benefits.
• Opportunities for skill development and advancement within the customer service department.
• A supportive and inclusive remote work culture.
• Access to necessary equipment and tools to perform the job effectively from home.