Customer Care Agent

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Fully remote work environment

Paid training

Flexible hours

Job summary

Placements24 seeks a dedicated Customer Care Agent to join a fully remote team serving Port Elizabeth-area customers. You will provide prompt, professional support from home, handling inquiries by phone, email, and chat while maintaining CRM records and identifying service improvements.

The role emphasizes empathy, self-discipline, and a commitment to delivering an outstanding customer experience in a remote setting.

Qualifications

• Previous experience in customer service or call center operations.
• Excellent listening, verbal, and written communication skills.
• Proficiency in using customer service software and standard office tools.
• Ability to work independently and manage workload remotely.
• High school diploma or equivalent; customer service training is an advantage.

Responsibilities

• Manage inbound customer communications via phone, email, and chat platforms.
• Address customer concerns, provide product information, and resolve issues effectively.
• Guide customers through processes and offer solutions tailored to their needs.
• Maintain accurate customer records and update information in the CRM system.
• Identify trends in customer inquiries and report them to improve service delivery.

Skills

Customer service

Communication skills

CRM experience

Remote work

Independent worker

Education

High school diploma

Tools

CRM software

Office tools

Job description

About the Role

Our client is searching for a dedicated Customer Care Agent to join their remote team, serving customers based in and around Port Elizabeth. This fully remote position allows you to provide essential support and assistance from your home office, ensuring our customers receive prompt and effective service. You will handle a variety of customer inquiries, focusing on delivering solutions with a positive and professional demeanor. This role is perfect for an individual who is self-disciplined, empathetic, and committed to providing an outstanding customer experience.

Key Responsibilities

• Manage inbound customer communications via phone, email, and chat platforms.
• Address customer concerns, provide product information, and resolve issues effectively.
• Guide customers through processes and offer solutions tailored to their needs.
• Maintain accurate customer records and update information in the CRM system.
• Identify trends in customer inquiries and report them to improve service delivery.

Requirements

• Previous experience in customer service or call center operations.
• Excellent listening, verbal, and written communication skills.
• Proficiency in using customer service software and standard office tools.
• Ability to work independently and manage workload efficiently in a remote setting.
• High school diploma or equivalent; customer service training is an advantage.

Benefits

• Competitive hourly wage with potential for overtime.
• Fully remote work environment with flexible hours.
• Health insurance and other standard benefits.
• Paid training and ongoing skill development opportunities.
• Supportive remote team culture and regular check-ins.