Remote CRM & Revenue Systems Specialist

YO AI Labs; Johannesburg; Remote; ZAR 413,000 - 827,000; Full time

Job summary

YO AI Labs is seeking an experienced Salesforce and HubSpot Administrator - Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems. This remote contractor role involves evaluating real-world SaaS operations, resolving data and process inconsistencies, and improving how AI systems understand complex business workflows.

Responsibilities include auditing CRM and integrated revenue systems, reconciling data, documenting system changes,

Qualifications

• 4-6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.

Responsibilities

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Skills

CRM expertise

CRM implementation

Data reconciliation

SQL proficiency

API usage

SaaS experience

English communication

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

SQL

APIs

Job description

YO AI Labs is seeking an experienced Salesforce and HubSpot Administrator - Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems. This remote contractor role involves evaluating real-world SaaS operations, resolving data and process inconsistencies, and improving how AI systems understand complex business workflows.

Responsibilities include auditing CRM and integrated revenue systems, reconciling data, documenting system changes,