Remote Community Support Specialist (Digital Inclusion)

Placements24; Stellenbosch Local Municipality; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Supportive virtual team

Job summary

Placements24 is seeking a Remote Community Support Specialist to empower South African communities through digital inclusion. You will provide remote guidance, troubleshoot tech issues, and deliver online training to help users access online resources and services.

This role supports diverse regions across the country from a fully remote setup. You will collaborate with a virtual team, maintain records of user interactions, and stay current with online safety and digital trends while delivering

Qualifications

• Proven experience in customer support or technical assistance.
• Strong remote communication and troubleshooting skills.
• Ability to explain complex concepts to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Familiarity with remote support tools and chat/email channels.
• Reliable internet and a suitable home office setup.

Responsibilities

• Provide remote technical support via phone, email, and chat.
• Help users access online resources and government/educational platforms.
• Deliver online training sessions on digital literacy and safety.
• Troubleshoot connectivity, software, and device issues.
• Create user guides, FAQs, and support documentation.
• Gather feedback to improve digital inclusion programs.
• Collaborate with teams to ensure smooth support delivery.
• Maintain accurate logs of user interactions and requests.
• Stay updated on emerging digital technologies and trends.
• Promote digital inclusion and encourage participation in online activities.

Skills

Customer support

Remote work

Digital literacy

Technical troubleshooting

Communication

Tools

Remote support tools

Chat/email platforms

Job description

About the Role

Our client, a forward-thinking organisation committed to bridging the digital divide, is seeking a dedicated Remote Community Support Specialist to join their virtual team. This role is pivotal in assisting individuals and communities to access and effectively utilize digital technologies and online resources. You will provide remote guidance, troubleshoot technical issues, and educate users on navigating online platforms, fostering digital literacy and inclusion across various regions. The primary objective is to empower individuals with the skills and confidence needed to thrive in an increasingly digital world. This is a fully remote position, offering the flexibility to work from anywhere within South Africa, contributing to essential digital empowerment initiatives on a national scale. Your expertise will enable widespread access to information and opportunities.

Key Responsibilities

• Provide remote technical support and guidance to community members via phone, email, and chat.
• Assist users in accessing and navigating online resources, government services, and educational platforms.
• Develop and deliver online training sessions and workshops on digital literacy and online safety.
• Troubleshoot common technical issues related to internet connectivity, software, and devices.
• Create and maintain user-friendly guides, FAQs, and support documentation.
• Identify user needs and provide feedback to improve digital inclusion programs.
• Collaborate with internal teams to ensure seamless support delivery.
• Maintain accurate records of user interactions and support requests.
• Stay updated on emerging digital technologies and online trends.
• Promote the benefits of digital inclusion and encourage participation in online activities.

Requirements

• Proven experience in customer support, technical assistance, or a related field, preferably in a remote capacity.
• Strong understanding of common digital devices (smartphones, tablets, computers) and internet technologies.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using remote support tools and communication platforms.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A passion for digital inclusion and empowering communities.
• Basic knowledge of online safety and privacy best practices.
• Reliable internet connection and a suitable home office setup.
• Familiarity with educational or community support programs is a plus.

Benefits

This fully remote position offers significant flexibility and the opportunity to work from any location within South Africa. Our client provides a competitive salary, comprehensive training on their support systems and digital inclusion strategies, and the chance to be part of a mission-driven organisation making a real difference in empowering communities through technology. You will benefit from a supportive virtual team environment and the satisfaction of enabling greater digital access and literacy nationwide. This role is ideal for individuals seeking impactful remote work within the Community & Social Care sector.