Remote Community Support Specialist

Placements24; KwaZulu-Natal; Remote; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Remote work from home

Professional development opportunities

Supportive remote team culture

Job summary

Placements24 is seeking a Remote Community Support Specialist to connect individuals with essential resources and guidance while fostering a supportive network within the Pietermaritzburg, KwaZulu-Natal community and surrounding areas.

The role emphasizes independent, home-based work with proactive outreach, excellent communication, and a strong understanding of social services. Join a mission-driven non-profit and contribute to community empowerment from home.

Qualifications

• Proven experience in social work, community development, or a related field.
• Strong understanding of South Africa's social services landscape, especially KwaZulu-Natal.
• Ability to work remotely with excellent communication and time management.

Responsibilities

• Conduct comprehensive needs assessments for individuals and families.
• Provide information, referrals, and direct assistance to clients.
• Develop and maintain relationships with community partners and agencies.
• Facilitate access to resources and monitor client progress.
• Maintain confidential client records in the system.
• Organize and participate in virtual outreach events and workshops.
• Advocate for clients with stakeholders and service providers.
• Stay updated on local resources, policies, and best practices.

Skills

Active listening

Interpersonal skills

Remote communication

Education

Social Work degree

Psychology degree

Community Development diploma

Tools

Zoom

Microsoft Teams

Slack

Job description

About the Role

Our client, a leading non-profit organization dedicated to enhancing community well-being, is seeking a highly motivated and compassionate Remote Community Support Specialist to join their dynamic team. This is a fully remote position, allowing you to make a significant impact from the comfort of your own home. You will play a crucial role in connecting individuals and families with essential resources, providing guidance, and fostering a supportive network within the Pietermaritzburg, KwaZulu-Natal community and surrounding areas. This role requires a proactive approach, excellent communication skills, and a deep understanding of social services and community needs. If you are passionate about making a difference and thrive in an independent, home-based work environment, this opportunity is for you.

Key Responsibilities

• Conduct comprehensive needs assessments for individuals and families seeking support.
• Provide information, referrals, and direct assistance to clients navigating social services, healthcare, housing, and employment opportunities.
• Develop and maintain strong relationships with community partners, service providers, and government agencies.
• Facilitate access to resources and programs that address identified needs, ensuring follow-up and monitoring of client progress.
• Maintain accurate and confidential client records using our secure client management system.
• Organize and participate in virtual community outreach events and workshops.
• Advocate for clients' needs with relevant stakeholders and service providers.
• Stay updated on local community resources, policies, and best practices in social support.

Requirements

• Proven experience in social work, community development, or a related field.
• Excellent understanding of the social service landscape in South Africa, particularly within KwaZulu-Natal.
• Strong interpersonal and active listening skills, with the ability to build rapport and trust remotely.
• Proficiency in using digital communication tools (e.g., Zoom, Microsoft Teams, Slack) and client management software.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A relevant degree or diploma in Social Work, Psychology, Community Development, or a related discipline is highly desirable.
• Demonstrated commitment to social justice and community empowerment.
• Reliable internet connection and a dedicated home office space suitable for remote work.

Benefits

• Joining our client means becoming part of a mission-driven organization committed to positive social change.
• As a Remote Community Support Specialist , you will benefit from a competitive salary, flexible working hours, and the unparalleled advantage of working from home.
• We offer opportunities for professional development and continuous learning, along with a supportive and collaborative remote team culture.
• You will have the satisfaction of directly impacting lives within the Pietermaritzburg community, contributing to a stronger and more resilient society.
• Our client also provides access to resources for maintaining work-life balance and employee well-being.
• This role is ideal for someone seeking a meaningful career that offers both personal fulfillment and professional growth in a remote capacity.