Remote Community Support Specialist

Placements24; Gauteng; Remote; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Professional development

Work from home

Job summary

Placements24 is seeking a proactive Community Support Officer to join their fully remote team, serving the Tembisa area and surrounding communities in Gauteng. You will connect individuals with essential social services, health programs, and educational opportunities, coordinating resources online and via phone.

The role emphasizes remote collaboration, strong communication, and ability to manage a caseload, documenting interactions in the CRM, building partnerships with local organizations, and

Qualifications

• Excellent communication and active listening skills.
• Experience in community outreach or social support.
• Familiarity with CRM software and remote collaboration tools.

Responsibilities

• Provide remote assistance and guidance for social support services.
• Assess client needs via phone, email, and video conferencing and connect to resources.
• Maintain a comprehensive database of community services and referrals.
• Develop and maintain relationships with partner organizations and service providers.
• Facilitate virtual workshops and information sessions.
• Document all client interactions and referrals in the CRM.

Skills

Communication skills

Active listening

Remote work

Time management

Interpersonal skills

Education

Bachelor's degree in Social Sciences / Community Development

Tools

CRM software

Video conferencing tools

Office applications

Job description

Placements24 is seeking a proactive Community Support Officer to join their fully remote team, serving the Tembisa area and surrounding communities in Gauteng. You will connect individuals with essential social services, health programs, and educational opportunities, coordinating resources online and via phone.

The role emphasizes remote collaboration, strong communication, and ability to manage a caseload, documenting interactions in the CRM, building partnerships with local organizations, and