Remote Customer Support Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Performance bonuses

Professional development

Health insurance

Job summary

Placements24 is seeking a skilled Remote Customer Support Specialist to join a fully remote organization. You will support customers via email, chat, and phone from a dedicated home office, diagnosing issues and guiding customers to effective resolutions.

The role emphasizes proactive communication and collaboration with product and engineering teams. Ideal candidates bring 4+ years in customer support, strong remote communication, and experience with CRM/helpdesk tools, plus a reliable

Qualifications

• 4+ years in a customer support or helpdesk role, with significant remote experience.
• Superior communication and active listening skills for remote interaction.
• Experience with CRM and helpdesk ticketing software.
• Ability to manage multiple priorities and stay organized.
• Reliable home office with high-speed internet access.

Responsibilities

• Provide outstanding remote customer support via email, chat, and phone.
• Diagnose complex technical and service-related issues and guide customers to resolutions.
• Document all customer interactions and resolutions in the designated system.
• Proactively communicate with customers to provide updates and ensure satisfaction.
• Collaborate with product and engineering teams to relay feedback and identify improvements.

Skills

Remote communication

Customer support

Tools

CRM

Helpdesk software

Job description

About the Role

Our client is actively recruiting a skilled and motivated Remote Customer Support Specialist to join their dynamic, fully remote organization. This critical role involves providing best-in-class support to customers from your home office, ensuring their issues are resolved efficiently and effectively. You will be instrumental in fostering customer loyalty and satisfaction through exceptional service. This is an ideal position for individuals who excel in independent work environments and are passionate about contributing to a positive customer experience in a remote setting, with a company that champions remote work flexibility.

Key Responsibilities

• Provide outstanding remote customer support via multiple digital channels, including email, chat, and phone.
• Diagnose complex technical and service-related issues and guide customers to successful resolutions.
• Accurately document all customer interactions, feedback, and resolution steps in the designated system.
• Proactively communicate with customers to provide updates and ensure satisfaction with resolved issues.
• Collaborate with product and engineering teams to relay customer feedback and identify areas for improvement.

Requirements

• A minimum of 4 years of experience in a customer support or helpdesk role, with significant remote experience preferred.
• Superior communication and active listening skills adapted for remote interaction.
• Demonstrated expertise with customer relationship management (CRM) and helpdesk ticketing software.
• Excellent problem-solving capabilities and the ability to manage multiple priorities effectively.
• A stable, secure home office environment with reliable high-speed internet access is required.

Benefits

• A top-tier remote salary with competitive performance bonuses.
• Full autonomy over your work schedule and location.
• Extensive opportunities for online learning and remote professional development.
• Comprehensive health, dental, and vision insurance coverage.
• A culture built on trust, remote collaboration, and employee empowerment.