Remote Customer Support Specialist

Placements24; Kimberley; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work allowance

Health insurance

Dental insurance

Vision insurance

Flexible hours

Learning opportunities

Supportive team culture

Job summary

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join a fully distributed team. You will provide exceptional support to customers from home, handling inquiries via email, chat and phone with professionalism.

You will troubleshoot issues, log interactions in CRM, and collaborate with internal teams to improve service. A proactive, customer-focused attitude and reliable internet are essential.

Qualifications

• Experience in a customer support or helpdesk role, remote preferred.
• Excellent written and verbal communication skills.
• Reliable high-speed internet and a dedicated home office setup.

Responsibilities

• Deliver customer support via email, chat, and phone to a global audience.
• Troubleshoot and resolve inquiries and technical issues promptly.
• Maintain detailed records of interactions and resolutions in the CRM.
• Identify customer needs and provide solutions to improve their experience.
• Collaborate with internal teams to address complex issues and relay feedback.
• Contribute to support documentation and knowledge base articles.

Skills

Customer support

CRM tools

Communication skills

Problem solving

Remote work setup

Self-management

Tools

CRM software

Job description

About the Role

Our client is looking for a highly motivated and experienced Remote Customer Support Specialist to join their fully distributed team. You will be providing exceptional support to customers from the comfort of your own home, ensuring their needs are met with efficiency and professionalism. This role requires excellent self-management skills and the ability to connect with customers effectively through digital channels. Become an integral part of a forward-thinking company that embraces remote work and values a strong customer-centric approach, no matter the location.

Key Responsibilities

• Deliver outstanding customer support via email, chat, and phone to a global customer base.
• Troubleshoot and resolve customer inquiries and technical issues promptly and accurately.
• Maintain detailed and organized records of all customer interactions and resolutions in the CRM.
• Proactively identify customer needs and provide solutions to enhance their experience.
• Collaborate with internal teams to address complex issues and share customer feedback.
• Contribute to support documentation and knowledge base articles to assist other agents and customers.

Requirements

• Proven experience in a customer support or helpdesk role, preferably in a remote setting.
• Excellent written and verbal communication skills, with a knack for explaining technical concepts simply.
• Proficiency in using customer support software , CRM systems, and collaboration tools.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Reliable high-speed internet connection and a dedicated home office setup.
• A proactive, customer-focused attitude and a commitment to service excellence from anywhere in the world.

Benefits

• Competitive salary with remote work allowance.
• Full benefits package including health, dental, and vision insurance.
• Flexible working hours to accommodate different time zones.
• Opportunities for continuous learning and professional development in a remote-first environment.
• A supportive and inclusive virtual team culture that fosters collaboration and growth.