Remote Community Support Lead for Social Impact

Placements24; Vereeniging; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Fully remote

Professional development

Career advancement

Competitive salary

Job summary

Placements24 is seeking a Remote Community Support Manager to lead virtual support initiatives, overseeing a team of specialists delivering compassionate assistance across regions. The role involves developing remote support strategies, ensuring high-quality service, and driving performance in a distributed workforce.

The ideal candidate has a Bachelor's in a related field and 5+ years in community support with remote leadership experience, plus strong communication and CRM skills.

Qualifications

• Bachelor's degree in Social Work, Psychology, Community Development, Business Administration, or related field.
• 5+ years in community support, social services, or related field, with at least 2 years in a management/supervisory role.
• Experience managing remote teams and operations.
• Proficiency with remote collaboration tools (e.g., Zoom, Slack, Microsoft Teams) and CRM/case management software.
• Excellent leadership, communication, problem-solving, and organizational skills.

Responsibilities

• Lead, manage, and mentor a remote team of community support professionals.
• Develop, implement, and refine remote support protocols and best practices.
• Ensure the delivery of high-quality, compassionate, and efficient support services.
• Monitor team performance through key metrics and provide regular feedback.
• Oversee client case management and ensure appropriate resource allocation.
• Foster a positive and collaborative remote team culture through regular communication and engagement.
• Manage escalations and resolve complex client issues effectively.
• Contribute to the strategic planning and development of remote service offerings.
• Train and onboard new team members on systems, policies, and procedures.
• Maintain accurate records and generate performance reports for senior management.

Skills

Leadership

Remote management

Communication

Problem-solving

Organizational skills

Confidentiality

Education

Bachelor's degree

Social Work

Psychology

Community Development

Business Administration

Tools

Zoom

Slack

Microsoft Teams

CRM software

Job description

Placements24 is seeking a Remote Community Support Manager to lead virtual support initiatives, overseeing a team of specialists delivering compassionate assistance across regions. The role involves developing remote support strategies, ensuring high-quality service, and driving performance in a distributed workforce.

The ideal candidate has a Bachelor's in a related field and 5+ years in community support with remote leadership experience, plus strong communication and CRM skills.