Remote Community Support Leader - Impact & Growth

Placements24; Klerksdorp; Hybride; ZAR 480 000 - 720 000; Plein temps

Avantages offerts par ce poste

Performance bonuses

Fully remote

Health insurance

Paid time off

Remote tech tools

Résumé du poste

Placements24 is hiring a Remote Community Support Manager to lead and expand its virtual support initiatives. You will oversee a remote team, develop strategies to foster a thriving online community, and ensure high levels of client satisfaction.

The role requires strong leadership, excellent communication, and a deep understanding of managing remote teams and digital community platforms. Fully remote position with growth opportunities and competitive compensation.

Qualifications

• Proven experience in community management, customer support, or a related field, with remote work.
• Experience in leading remote teams.
• Understanding of online community platforms and customer support tools.
• Strong communication and decision-making abilities.
• Bachelor's degree or equivalent practical experience.

Responsabilités

• Lead, mentor, and manage a team of remote community support staff, fostering a collaborative and high-performing culture.
• Develop and execute strategies for building and maintaining an engaged and supportive online community.
• Oversee the delivery of exceptional online support services, ensuring timely and effective resolution of client inquiries and issues.
• Implement and monitor key performance indicators (KPIs) for the support team and community engagement efforts.
• Collaborate with cross-functional teams to gather feedback and drive improvements in products and services based on community insights.
• Develop and manage training programs for remote support staff to ensure consistent service quality and knowledge.

Connaissances

Remote leadership

Community management

Communication skills

Strategic thinking

Customer support

Formation

Bachelor's degree

Outils

CRM tools

Community platforms

Description du poste

Placements24 is hiring a Remote Community Support Manager to lead and expand its virtual support initiatives. You will oversee a remote team, develop strategies to foster a thriving online community, and ensure high levels of client satisfaction.

The role requires strong leadership, excellent communication, and a deep understanding of managing remote teams and digital community platforms. Fully remote position with growth opportunities and competitive compensation.