Remote Community Health Navigator

Placements24; Sandton; Hybrid; ZAR 350,000 - 500,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Paid time off

Job summary

Placements24 is seeking a dedicated Remote Community Health Navigator to connect individuals with essential health services from a home office. This fully remote role serves clients across Gauteng, with a focus on navigating the healthcare system, arranging appointments, and linking people to community resources.

You will need a public health or related degree, at least three years in healthcare or social services, and strong skills in virtual communication and EHR.

Qualifications

• Degree in Public Health, Nursing, Social Work, or related field.
• Minimum 3 years in healthcare, community health or social services.
• Experience in patient navigation or case management.
• Strong knowledge of healthcare landscape and community resources.
• Proficient with virtual tools and EHR systems.
• Exceptional remote communication and interpersonal skills.
• Ability to manage a caseload and work autonomously.
• Cultural competency with diverse populations.
• Reliable internet and dedicated home office.

Responsibilities

• Assist community members in understanding their health needs and options.
• Guide clients through the healthcare system to access services like doctor appointments, specialists, and diagnostic tests.
• Connect individuals with community resources for social support, nutrition, and mental health services.
• Provide health education and information on preventive care and chronic disease management.
• Conduct needs assessments through virtual channels (phone, video calls, online forms).
• Maintain accurate and confidential client records in a secure digital environment.
• Build and maintain relationships with healthcare providers and community organizations.
• Follow up with clients to ensure they have connected with services and address any barriers.
• Document all interactions, referrals, and client progress meticulously.
• Advocate for clients\' needs within the healthcare and social service systems.

Skills

Video conferencing

EHR systems

Interpersonal communication

Remote collaboration

Caseload management

Cultural competency

Education

Public Health / Nursing / Social Work degree

Job description

About the Role

Our client, a forward-thinking healthcare provider focused on community well-being, is seeking a dedicated and resourceful Remote Community Health Navigator . This fully remote position allows you to leverage your expertise to connect individuals with vital health services and resources, regardless of their location within the service area, conceptually linked to Sandton, Gauteng . You will act as a crucial bridge between healthcare systems and the community, empowering individuals to navigate complex health challenges and access appropriate care. This role demands exceptional communication, organizational, and problem-solving skills, as well as a strong understanding of public health principles and available community resources. If you are passionate about improving health outcomes and are adept at working remotely, this is an excellent opportunity to join a dynamic team and make a significant impact from anywhere.

Key Responsibilities

• Assist community members in understanding their health needs and options.
• Guide clients through the healthcare system to access services like doctor appointments, specialists, and diagnostic tests.
• Connect individuals with community resources for social support, nutrition, and mental health services.
• Provide health education and information on preventive care and chronic disease management.
• Conduct needs assessments through virtual channels (phone, video calls, online forms).
• Maintain accurate and confidential client records in a secure digital environment.
• Build and maintain relationships with healthcare providers and community organizations.
• Follow up with clients to ensure they have connected with services and address any barriers.
• Document all interactions, referrals, and client progress meticulously.
• Advocate for clients' needs within the healthcare and social service systems.

Requirements

• A degree in Public Health, Nursing, Social Work, or a related healthcare field.
• Minimum of 3 years of experience in healthcare, community health, or social services.
• Proven experience in patient navigation, case management, or a similar client-facing role.
• Excellent understanding of the healthcare landscape and community resources.
• Strong proficiency with virtual communication tools (video conferencing, secure messaging) and electronic health records (EHR) systems.
• Exceptional interpersonal, listening, and communication skills, adapted for remote interaction.
• Ability to manage a caseload effectively, prioritize tasks, and work autonomously.
• Demonstrated cultural competency and sensitivity when working with diverse populations.
• Strong problem-solving abilities and resourcefulness.
• Must have a reliable internet connection and a dedicated home office space.

Benefits

This remote position offers a competitive annual salary and a comprehensive benefits package, including medical aid, retirement fund contributions, and paid time off. Enjoy the flexibility and work-life balance that comes with a fully remote role. Our client invests in employee growth, providing opportunities for professional development and ongoing training. You will be part of an innovative and supportive team dedicated to enhancing community health outcomes across Gauteng , working from the convenience of your own home.