Remote Client Support & Success Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Flexible remote working arrangement

Potential contract extension

Opportunity to work with a growing公司

Job summary

Placements24 is seeking a highly organized Client Support Officer for a remote contract in the Nelspruit, Mpumalanga region. You will be the primary contact for clients, handling inquiries and guiding them through our services from a flexible home-based setup.

The role requires strong communication, problem-solving, and CRM proficiency, with the ability to work independently and maintain accurate records. You will help onboard new clients, resolve issues, and gather feedback to improve our

Qualifications

• Must have proven experience in a client support, customer service, or account management role.
• Excellent written and verbal communication.
• Strong problem-solving and analytical abilities.
• Proficient with CRM and support tools.

Responsibilities

• Manage and respond to client inquiries via email, phone, and chat.
• Provide support and guidance on the use of our client's services and products.
• Troubleshoot and resolve client issues, escalating when necessary.
• Maintain accurate client records and interaction logs in the CRM system.
• Proactively communicate with clients regarding updates or potential issues.
• Gather client feedback to inform service improvements.
• Ensure client satisfaction and build strong, lasting relationships.
• Assist with onboarding new clients and providing necessary resources.

Skills

Outstanding communication

Problem solving

Analytical thinking

Remote work independence

CRM proficiency

Tools

CRM software

Support tools

Job description

Placements24 is seeking a highly organized Client Support Officer for a remote contract in the Nelspruit, Mpumalanga region. You will be the primary contact for clients, handling inquiries and guiding them through our services from a flexible home-based setup.

The role requires strong communication, problem-solving, and CRM proficiency, with the ability to work independently and maintain accurate records. You will help onboard new clients, resolve issues, and gather feedback to improve our