Client Support Officer

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Flexible remote working arrangement

Potential contract extension

Opportunity to work with a growing公司

Job summary

Placements24 is seeking a highly organized Client Support Officer for a remote contract in the Nelspruit, Mpumalanga region. You will be the primary contact for clients, handling inquiries and guiding them through our services from a flexible home-based setup.

The role requires strong communication, problem-solving, and CRM proficiency, with the ability to work independently and maintain accurate records. You will help onboard new clients, resolve issues, and gather feedback to improve our

Qualifications

• Must have proven experience in a client support, customer service, or account management role.
• Excellent written and verbal communication.
• Strong problem-solving and analytical abilities.
• Proficient with CRM and support tools.

Responsibilities

• Manage and respond to client inquiries via email, phone, and chat.
• Provide support and guidance on the use of our client's services and products.
• Troubleshoot and resolve client issues, escalating when necessary.
• Maintain accurate client records and interaction logs in the CRM system.
• Proactively communicate with clients regarding updates or potential issues.
• Gather client feedback to inform service improvements.
• Ensure client satisfaction and build strong, lasting relationships.
• Assist with onboarding new clients and providing necessary resources.

Skills

Outstanding communication

Problem solving

Analytical thinking

Remote work independence

CRM proficiency

Tools

CRM software

Support tools

Job description

About the Role

Our client, a dynamic startup in the digital services sector, is seeking a highly organized and proactive Client Support Officer for a remote contract position. This role is based within the Nelspruit, Mpumalanga, ZA region, offering significant flexibility for remote work. You will be the primary point of contact for clients, ensuring their needs are met efficiently and effectively. The ideal candidate is adept at problem-solving, possesses excellent communication skills, and thrives in a remote, independent work environment. This is an exciting opportunity to contribute to a growing company and gain valuable experience in client relations within a flexible, contract-based role.

Key Responsibilities

• Manage and respond to client inquiries via email, phone, and chat.
• Provide support and guidance on the use of our client's services and products.
• Troubleshoot and resolve client issues, escalating when necessary.
• Maintain accurate client records and interaction logs in the CRM system.
• Proactively communicate with clients regarding updates or potential issues.
• Gather client feedback to inform service improvements.
• Ensure client satisfaction and build strong, lasting relationships.
• Assist with onboarding new clients and providing necessary resources.

Requirements

• Proven experience in a client support, customer service, or account management role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software and other support tools.
• Ability to work independently and manage a remote workload effectively.
• Reliable internet connection and a suitable remote working environment.
• Familiarity with the Nelspruit, Mpumalanga, ZA region is an advantage.
• Self-motivated and highly organized.

Benefits

• Competitive contractor rate.
• Flexible remote working arrangement.
• Opportunity to work with a growing company.
• Exposure to diverse client needs and challenges.
• Potential for contract extension based on performance.