Remote Client Support Specialist

Placements24; Sandton; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Professional development

Competitive salary

Supportive team culture

Job summary

Placements24 is seeking a remote Client Support Specialist to join its fully remote team, supporting clients primarily in the Sandton area and surrounding regions.

You will assess needs, guide clients through social services, and coordinate access to grants, benefits, and other supports while maintaining confidential records.

This role suits someone with empathy, excellent virtual communication, and the ability to work independently in a flexible, remote environment.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Experience in client support, case management, counseling, or community services.
• Excellent virtual communication skills, including active listening and clear articulation.
• Proficiency with remote work technologies such as video conferencing and CRM.
• Strong organizational skills and ability to manage workload independently.
• Understanding of social issues and resources available in South Africa.

Responsibilities

• Provide remote client support via phone, email, and video conferencing.
• Conduct virtual needs assessments to understand clients' social, economic, and personal circumstances.
• Connect clients with relevant community resources, social programs, and support services.
• Assist clients in navigating application processes for grants, benefits, and other forms of assistance.
• Maintain accurate and confidential client records in the organization's digital system.
• Offer empathetic listening and basic counseling; refer complex cases to specialists.

Skills

Virtual communication

Active listening

Empathy

Organizational skills

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

CRM systems

Video conferencing software

Job description

About the Role

Our client is seeking a highly motivated and empathetic Remote Client Support Specialist to join their fully remote team, supporting clients primarily in the Sandton area and surrounding regions. This position is dedicated to providing essential support and guidance to individuals navigating social services, community resources, and personal challenges. You will leverage digital communication tools to connect with clients, assess needs, and coordinate the delivery of appropriate support. This role is ideal for someone passionate about helping others and who thrives in a flexible, remote work environment, ensuring clients receive timely and effective assistance.

Key Responsibilities

• Provide remote client support via phone, email, and video conferencing, addressing inquiries and concerns effectively.
• Conduct virtual needs assessments to understand clients' social, economic, and personal circumstances.
• Connect clients with relevant community resources, social programs, and support services.
• Assist clients in navigating application processes for grants, benefits, and other forms of assistance.
• Maintain accurate and confidential client records in the organization's digital system.
• Offer empathetic listening and basic counseling support, referring complex cases to specialized professionals.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in client support, case management, counseling, or community services.
• Excellent virtual communication skills, including active listening and clear articulation.
• Proficiency with remote work technologies such as video conferencing software and CRM systems.
• Strong organizational skills and the ability to manage workload independently.
• Demonstrated understanding of social issues and support services available in South Africa.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote work arrangement, offering significant flexibility.
• Opportunities for professional development and training in remote service delivery.
• A supportive team culture that values collaboration and client well-being.
• The opportunity to make a meaningful difference in the lives of clients across the Gauteng province and beyond.