Social Support Specialist

Placements24; Soweto; Hybrid; ZAR 150,000 - 300,000; Full time

Benefits offered by this job

Competitive remote work benefits

Fully remote position with flexible安排

Professional development and training

Supportive virtual team environment

Job summary

Placements24 is seeking a Social Support Specialist to work remotely with clients in Soweto, offering guidance, referrals, and emotional support to individuals and families. You will leverage virtual channels to navigate services and empower clients from home.

The role emphasizes empathy, independence, and strong remote communication skills, with opportunities for ongoing professional development within a fully remote team.

Qualifications

• Experience in social work, counseling, or related field.
• Strong understanding of Soweto community resources.
• Excellent remote communication and interpersonal skills.
• Ability to manage a caseload remotely.
• Compassionate, client-centered approach.

Responsibilities

• Conduct remote needs assessments for individuals and families.
• Provide information and referrals to social services, healthcare, housing, and educational resources.
• Offer emotional support and practical guidance to clients navigating life challenges.
• Assist clients in completing applications and accessing benefits or services.
• Maintain accurate client records and document progress.
• Collaborate with other service providers to ensure coordinated client care.

Skills

Social work

Counseling

Remote communication

Interpersonal skills

Empathy

Tools

Video conferencing tools

Digital case management software

Job description

About the Role

Our client is looking for an experienced and dedicated Social Support Specialist to join their fully remote team, serving individuals and families within the Soweto community. This position is critical for providing remote assistance, guidance, and resource navigation to those in need. You will leverage technology to connect with clients, understand their challenges, and empower them to access vital services. This role offers a unique opportunity to make a significant impact from a remote setting, promoting well-being and self-sufficiency within the community. We seek individuals with a strong sense of empathy and a proven ability to support diverse populations through virtual channels.

Key Responsibilities

• Conduct remote needs assessments for individuals and families seeking support.
• Provide information and referrals to social services, healthcare, housing, and educational resources.
• Offer emotional support and practical guidance to clients navigating life challenges.
• Assist clients in completing applications and accessing benefits or services.
• Maintain accurate client records and document all interactions and progress.
• Collaborate with other service providers to ensure coordinated client care.

Requirements

• Experience in social work, counseling, community services, or a related field.
• Strong understanding of social issues and the resource landscape relevant to the Soweto community.
• Excellent remote communication, listening, and interpersonal skills.
• Proficiency in using virtual communication tools and digital case management systems.
• Ability to work independently and manage a caseload effectively from home.
• A compassionate, patient, and client-centered approach.

Benefits

• Competitive salary and remote work benefits.
• Fully remote position offering maximum flexibility.
• Opportunities for ongoing professional development and training.
• Supportive virtual team environment with regular guidance.
• The rewarding experience of positively impacting lives in the Soweto community.