Remote Case Manager - Social Services

Placements24; Gauteng; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary commensurate with R

Flexible working hours

Remote work from home

Professional development opportunities

Supportive virtual team

Job summary

Placements24 is seeking a proactive Remote Case Manager to join our social services team and support clients from home in South Africa. You will manage client caseloads, perform needs assessments, and guide individuals and families toward relevant services while maintaining strict confidentiality.

The role emphasizes independent work, strong organization, and empathetic communication within a supportive virtual team. A bachelor’s degree in a related field and 2+ years’ experience are required.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years' experience in case management or a similar social services role.
• Proficiency with remote communication tools (e.g., Zoom, Teams) and case management software.
• Demonstrated ability to work independently, manage time effectively, and maintain client confidentiality.
• Strong organizational and documentation skills, with meticulous attention to detail.
• Empathetic communication style and a commitment to client advocacy and empowerment.

Responsibilities

• Manage a diverse caseload of clients, providing ongoing support and case management services remotely.
• Conduct needs assessments via virtual platforms and phone consultations to identify client requirements.
• Develop, implement, and monitor personalized support plans, tracking client progress towards established goals.
• Connect clients with appropriate community resources and services, facilitating referrals and follow-ups.
• Maintain accurate and detailed electronic case files, ensuring compliance with organizational policies and privacy regulations.
• Collaborate with internal teams and external agencies to provide comprehensive client support.

Skills

Remote communication tools

Case management software

Independent work

Documentation

Confidentiality

Empathy

Time management

Education

Bachelor's degree in Social Work/ Psychology/ Sociology or related field

Tools

Zoom

Teams

Job description

About the Role

Our client is seeking a proactive and empathetic Remote Case Manager to join their expanding social services team, based remotely to serve clients in the Tembisa region and beyond. In this vital role, you will manage a caseload of individuals and families, connecting them with essential support services and guiding them through their personal development journeys. You will leverage technology to maintain strong client relationships and ensure seamless service delivery, contributing to the organization's mission of empowering communities. This is a fully remote position offering flexibility and the chance to significantly impact lives from the comfort of your own home, working within a supportive and dynamic virtual team environment.

Key Responsibilities

• Manage a diverse caseload of clients, providing ongoing support and case management services remotely.
• Conduct needs assessments via virtual platforms and phone consultations to identify client requirements.
• Develop, implement, and monitor personalized support plans, tracking client progress towards established goals.
• Connect clients with appropriate community resources and services, facilitating referrals and follow-ups.
• Maintain accurate and detailed electronic case files, ensuring compliance with organizational policies and privacy regulations.
• Collaborate with internal teams and external agencies to provide comprehensive client support.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years' experience in case management or a similar social services role.
• Proficiency with remote communication tools (e.g., Zoom, Teams) and case management software.
• Demonstrated ability to work independently, manage time effectively, and maintain client confidentiality.
• Strong organizational and documentation skills, with meticulous attention to detail.
• Empathetic communication style and a commitment to client advocacy and empowerment.

Benefits

• Competitive salary commensurate with remote work and experience.
• Flexible working hours and the ability to work from home.
• Access to professional development and training opportunities.
• Supportive virtual team environment with regular check-ins and guidance.
• Opportunity to make a significant difference in the lives of individuals and families across the Tembisa region.