Remote Community Support Officer

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote-friendly

Full-time remote

Professional development

Impactful work

Job summary

Placements24 is seeking a Remote Community Support Officer to assist individuals and families across South Africa with access to charitable programs. The role emphasizes empathy, strong communication, and adept use of digital tools from a fully remote setting.

You will guide clients through applications, coordinate with partners, and maintain confidential case notes while contributing to program improvements and data privacy compliance.

Qualifications

• Experience in customer service, social work, or case management.
• Excellent written and verbal communication with empathy.
• Skilled with Zoom, Slack and Microsoft Teams.
• Able to work independently and manage time remotely.

Responsibilities

• Respond promptly and empathetically to inquiries from beneficiaries via phone, email, and online platforms.
• Assess individual needs and provide information on available programs, services, and resources.
• Guide clients through application processes and assist with required documentation.
• Maintain accurate and confidential records of client interactions and case notes.
• Collaborate with internal teams and external partners to coordinate support services.
• Identify trends in client needs and provide feedback for program improvement.
• Ensure adherence to data privacy regulations and organizational policies.

Skills

Customer service

Social work

Case management

Empathy

Remote work

Digital communication

Tools

Zoom

Slack

Microsoft Teams

Job description

About the Role

Our client is seeking a compassionate and proactive Remote Community Support Officer to join their fully remote team, serving communities across South Africa . In this vital role, you will be the primary point of contact for individuals and families seeking assistance from our client's charitable programs. Leveraging digital communication tools, you will provide guidance, support, and information, ensuring that those in need can access the help they require efficiently and compassionately. This is an excellent opportunity for an empathetic individual who excels in remote work environments and is passionate about facilitating access to essential services.

Key Responsibilities

• Respond promptly and empathetically to inquiries from beneficiaries via phone, email, and online platforms.
• Assess individual needs and provide information on available programs, services, and resources.
• Guide clients through application processes and assist with required documentation.
• Maintain accurate and confidential records of client interactions and case notes.
• Collaborate with internal teams and external partners to coordinate support services.
• Identify trends in client needs and provide feedback for program improvement.
• Ensure adherence to data privacy regulations and organizational policies.

Requirements

• Previous experience in customer service , social work, case management, or a related support role.
• Excellent written and verbal communication skills, with a high degree of empathy and patience.
• Proficiency in using various digital communication tools and platforms (e.g., Zoom, Slack, Microsoft Teams).
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Strong organizational skills and attention to detail.
• A genuine desire to help others and a commitment to the mission of charitable organizations .

Benefits

• Competitive salary and benefits package for remote employees.
• Full-time remote work arrangement, offering significant flexibility.
• Opportunities for professional development and virtual training.
• A supportive virtual team environment focused on collaboration and impact.
• The satisfaction of making a direct positive impact on individuals and families across the nation.