Social Support Officer - Remote

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Professional development in remote服务

Impactful community support

Job summary

Placements24 is seeking a dedicated Social Support Officer for a fully remote role serving Soweto and surrounding Gauteng areas. You will provide guidance, advocacy, and remote access to social services, building rapport with clients via digital channels while maintaining detailed records.

The role requires strong digital communication skills, empathy, and independence to manage a remote caseload from home.

Qualifications

• Relevant qualification or demonstrable experience in social work or related field.
• Experience in remote support or case management.
• Excellent digital communication, including video conferencing.
• Strong knowledge of social services in Soweto and Gauteng.
• Empathetic and able to build rapport virtually.
• Self-motivated with good time management for a remote caseload.

Responsibilities

• Provide remote support and guidance on social services.
• Assist clients with housing, financial aid, and other services.
• Conduct needs assessments and develop remote support plans.
• Educate clients on resources and programs online.
• Maintain digital records of interactions and referrals.
• Coordinate with remote partners and providers.

Skills

Remote communication

Case management

Empathy

Digital literacy

Video conferencing

Education

Social work degree

Tools

Online collaboration tools

Video conferencing platforms

Job description

About the Role

Our client is seeking a dedicated and proactive Social Support Officer for a fully remote position, serving individuals and families within the Soweto area. In this role, you will provide essential remote assistance, guidance, and advocacy, helping clients access vital social services and resources to improve their lives. This role requires strong digital communication skills and the ability to connect meaningfully with clients via virtual platforms. You will be instrumental in empowering individuals to overcome challenges and achieve greater independence, all while working from the comfort of your home. This is a unique opportunity to make a significant positive impact in the Gauteng community without the need for physical presence.

Key Responsibilities

• Provide remote support and guidance to clients regarding social services and benefits.
• Assist clients in navigating complex application processes for housing, financial aid, and other essential services.
• Conduct needs assessments and develop support plans through virtual consultations.
• Educate clients on available resources and community programs via online channels.
• Maintain accurate digital records of client interactions, progress, and referrals.
• Collaborate with remote partners and service providers to coordinate support efforts.

Requirements

• Relevant qualification or demonstrable experience in social work, community development, or a related field.
• Proven experience in providing support or case management, ideally with remote components.
• Excellent digital communication skills, including proficiency with video conferencing and online collaboration tools.
• Strong understanding of social services and support networks relevant to the Soweto and wider Gauteng region.
• Ability to demonstrate empathy and build rapport with clients through virtual interactions.
• Self-motivated with excellent time management skills to effectively manage a remote caseload.

Benefits

• Competitive salary with the significant benefit of working remotely.
• Flexible work schedule that allows for a healthy work-life balance.
• Opportunity to positively impact the lives of individuals and families in the community.
• Join a forward-thinking organization committed to accessible social support.
• Professional development opportunities focused on remote service delivery and digital engagement.