Remote Client Success Strategist

Placements24; Cape Town; Hybrid; ZAR 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Flexible scheduling

Career development

Zusammenfassung

WhatJobs Direct is seeking Remote Client Success Advocates to join our growing team. This fully remote role enables you to work from anywhere in South Africa, delivering proactive support, maximizing client value, and building lasting relationships based on trust and excellent service.

You will onboard new clients, monitor satisfaction, identify churn risks, and collaborate with internal teams to resolve issues.

Qualifikationen

• Experience in client success, account management, or similar role, preferably remote.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and client management tools.
• Ability to work independently and manage multiple accounts.

Aufgaben

• Engage with clients to understand needs and goals.
• Provide guidance on using products/services.
• Monitor satisfaction and identify churn risks.
• Develop strategies to improve retention and loyalty.
• Serve as liaison between clients and internal teams.
• Onboard new clients and ensure smooth setup.
• Conduct regular check-ins and business reviews.
• Identify upsell or cross-sell opportunities.
• Document client interactions and update CRM.
• Gather client feedback for product improvements.

Kenntnisse

Client communication

Negotiation skills

Relationship-building

Remote work experience

Organizational skills

Ausbildung

Bachelor’s degree in Business/Communications

Tools

CRM software

Jobbeschreibung

WhatJobs Direct is seeking Remote Client Success Advocates to join our growing team. This fully remote role enables you to work from anywhere in South Africa, delivering proactive support, maximizing client value, and building lasting relationships based on trust and excellent service.

You will onboard new clients, monitor satisfaction, identify churn risks, and collaborate with internal teams to resolve issues.